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A
Anonymous
August 5, 2012
Question

Error Message

  • August 5, 2012
  • 1 reply
  • 498 views

I have a paid subscription to Adobe Muse which can only be launched with the Adobe Application Manager. When I double click on the Muse icon on my desktop the AAP launches and says " Further accuont info is required to use Adobe Muse ". I click "NEXT" and put in my password. I then get a message saying " An unexpected error occured processing your request.Please try again later ".

I have been trying for 2 days to log in. I've disabled my firewall, ran in administer mode and get the same error.

I had no problem launching and useing Muse in Trial. I'm convinced the problem lies with the AAP.

    This topic has been closed for replies.

    1 reply

    R
    Adobe Employee
    r_baiswar
    Adobe Employee
    August 6, 2012

    Hi, can you please try - delete opm.db and then retry. location of this file

    On Win:

    C:\DOCUME~1\amrita\LOCALS~1\Application Data\Adobe\OOBE\opm.db

    On Mac:

    /Users/username/Library/Application Support/Adobe/OOBE/opm.db

    thanks,

    Rahul | rbaiswar@adobe.com

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