ERROR:network_service_instance_impl.cc(461)] Network service crashed, restarting service.

Question

Hello, I have this error and creative cloud doesn't want to launch after a fresh installation.

Mouse cursor switches from pointer to hourglass indefinitely and this log contains:

"C:\Users\USER\AppData\Local\Temp\CreativeCloud\ACC\CEF.log"

...

Does anybody how to debug this issue? Is it a firewall issue?

Thank you

P

SuJoshi · Accepted Answer

@pascalc54807319 Kindly follow the below steps and check if that resolves your issue:

> Make sure to install VC++ 2012, 2013, 2015-2022 (both x86 and x64).

> Test with a guest network or on the machine without McAfee and check the behavior.

If the issue persists, I would recommend creating a support ticket from the admin console and attach Adobe and Charles logs for further investigation.

> Adobe logs: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

> Charles: https://express.adobe.com/page/33Hh6yQ2sH1b7/

kglad · Answer

when do you see that error? do you see other issues on your computer?

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