Skip to main content
P
pascalc54807319
Participating Frequently
March 22, 2023
Answered

ERROR:network_service_instance_impl.cc(461)] Network service crashed, restarting service.

  • March 22, 2023
  • 1 reply
  • 4021 views

Hello, I have this error and creative cloud doesn't want to launch after a fresh installation.

Mouse cursor switches from pointer to hourglass indefinitely and this log contains:

"C:\Users\USER\AppData\Local\Temp\CreativeCloud\ACC\CEF.log"

ERROR:network_service_instance_impl.cc(461)] Network service crashed, restarting service.

ERROR:network_service_instance_impl.cc(461)] Network service crashed, restarting service.

ERROR:network_service_instance_impl.cc(461)] Network service crashed, restarting service.

ERROR:network_service_instance_impl.cc(461)] Network service crashed, restarting service.

...

Does anybody how to debug this issue? Is it a firewall issue?

Thank you

P

This topic has been closed for replies.
Correct answer SuJoshi

@pascalc54807319 Kindly follow the below steps and check if that resolves your issue:

> Make sure to install VC++ 2012, 2013, 2015-2022 (both x86 and x64).

> Test with a guest network or on the machine without McAfee and check the behavior.

 

If the issue persists, I would recommend creating a support ticket from the admin console and attach Adobe and Charles logs for further investigation.

> Adobe logs: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

> Charles: https://express.adobe.com/page/33Hh6yQ2sH1b7/

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
March 22, 2023

when do you see that error?

 

do you see other issues on your computer?

P
pascalc54807319Author
Participating Frequently
March 22, 2023

When I launch Creative Cloud Desktop.

 

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices