Error on cc 2017 download of Indesign & Bridge - Exit Code 105

Question

This is the second time I have been unable to download a new update for the CC programs. I have still not been able to download Bridge 2015 after being on the customer service chat for over 2 hours and attempting a second day and uninstalling all my older versions of Bridge. Now Indesign 2017 and Bridge 2017 won't download either. And the option of " retry " doesn't work. That is not helpful as a fix for the error Adobe, that should not be a "solution" to fix the problem. I am on a mac and used to have CS5 installed and have removed most to all of this software. I am using IOS 10.11.6. Do I need to download 10.12? Please help because other members on my team don't have this problem and we need to have compatibility between software for sharing files.Exit Code: 105-------------------------------------- Summary --------------------------------------- 2 fatal error(s), 0 error(s), 0 warnings(s)FATAL: Failed to open PIM database.FATAL: Error occured in install product workflow with error code 105 error message

tsgiles · Accepted Answer

OK I did what this girl said and it worked:

11. Re: CC Updates are not installing

mgg@mac.com Aug 5, 2016 12:01 PM (in response to Blindtext)

Problem solved.

[[side note - Adobe support might have been able to solve this sooner, but I particularly do not like handing over any access to my computer to support staff using an unknown(to me) tool with unknown (to me) capabilities. ]]

Step one - find hdpim.db - spotlight doesn't find it. A web search doesn't find it either.

This does: Library/Applications\ Support/Adobe/caps/hdpim.db ( this path works only if you have installed CC for anyone using the computer ).

If it is not the case and you have installed CC for only one user I guess you have to use user/Library/Applications\ Support/Adobe/caps/hdpim.db

I have access to another machine running the same software - I start comparing. The broken machine has a file hdpim.db- journal which is empty. The hdpim.db file is the only file in the directory that doesn't have a recent date.

Step two - delete hdpim.db

Step three - and this may not have been necessary - copy hdpim.db from the other machine to the problem machine.

**I restarted ****

Step four - tell Creative Cloud to update Apps.

Step five - cheer!

So, how hard would it have been for the newly updated documentation to say: Remove the file "/Library/Application\ Support/Adobe/caps/hdpim.db-journal" ????

How hard would it have been for the software to go ahead and remove the journal file?

mgg

Just want to put this out here so other ppl can find it EASIER than I did.

GerryBeane · Answer

Hi tsgiles,I have been searching for a solution for this problem for months and finally found you after many searches.Thank you very much,gwbeane

11. Re: CC Updates are not installing

11. Re: CC Updates are not installing

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