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Konjuga
Konjuga
Participant
February 4, 2017
Answered

Error stating subscription needs to be extended

  • February 4, 2017
  • 1 reply
  • 181 views

Hello guys, my school offered us all Adobe products for 3 years. So every student got a download link for all the programs. I didn't need to install Creative Cloud and it worked completely fine without it. Then some problem occured and these licenses didn't work anymore saying the subscription needed to be extended. Because I had to do an art project in school I panicked and downloaded Creative Cloud. Now my teacher wrote an Email to us saying that the licenses work again. But not for me. I tried to deinstall everything but I can't. Now I dont know what to do. Hopefully one of you can help me

This topic has been closed for replies.
Correct answer alisterblack

Did you sign in to the application to activate it? Or was is a device license or serial number?

What were the versions of the applications?

If you normally sign in to active try the following:

  1. Ensure you are using the correct Adobe ID - if added to the dashboard as Federated ID or Enterprise ID make sure you are choosing the 'Enterprise' option when logging in.
  2. Sign out and sign back in to the software by going to Help>Sign Out
  3. Make sure you are connected to the internet
  4. The opm.db file contains cached user login information and deleting this file is a useful troubleshooting step. Once deleted a fresh file will be automatically created when you launch Creative Cloud and log back in.
    • Close the Creative Cloud application.
    • Navigate to the OOBE folder.
      Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
      Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
    • Delete the opm.db file.
    • Launch Creative Cloud.

1 reply

alisterblack
alisterblackCorrect answer
Inspiring
February 6, 2017

Did you sign in to the application to activate it? Or was is a device license or serial number?

What were the versions of the applications?

If you normally sign in to active try the following:

  1. Ensure you are using the correct Adobe ID - if added to the dashboard as Federated ID or Enterprise ID make sure you are choosing the 'Enterprise' option when logging in.
  2. Sign out and sign back in to the software by going to Help>Sign Out
  3. Make sure you are connected to the internet
  4. The opm.db file contains cached user login information and deleting this file is a useful troubleshooting step. Once deleted a fresh file will be automatically created when you launch Creative Cloud and log back in.
    • Close the Creative Cloud application.
    • Navigate to the OOBE folder.
      Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
      Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
    • Delete the opm.db file.
    • Launch Creative Cloud.
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