Error Updating payment information

Hi @hak_kiat_5624,

Thank you for reaching out. Upon review, I see that your account has both Teams and individual Acrobat subscriptions associated with it. Could you please confirm which subscription you’re experiencing this error with?

In the meantime, I recommend verifying the following:

 Double-Check Payment Details:
Ensure that the payment details (card number, expiration date, CVV, and billing address) are correct and match the information registered with your bank.

Verify Billing Information:

For Ind sub:
Log into your Adobe account and review the billing details under Plans & Payments > Manage Payment to confirm they are accurate.

For teams sub:
Sign in to the Admin Console and go to Account.
Use a Different Payment Method: If possible, try adding a new card or switching to another payment method.
Clear Browser Cache:
Cached data can sometimes cause issues. Clear your browser cache or try updating the payment information in an incognito/private browsing mode.

For detailed instructions on updating payment details:

For your Teams subscription, refer to this guide.
For your individual Acrobat subscription, refer to this guide.

If you need further assistance, feel free to reach out.