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rkalluri
Participant
July 9, 2018
Question

Error when installing Creative Cloud - Return code 6

  • July 9, 2018
  • 3 replies
  • 423 views

Hello,

I've been trying to install the enterprise version of Creative cloud on a windows 10 system for the last couple weeks and i've consistently been getting a return code 6 on the log file. I am not sure how to proceed with this problem.

I have tried redownloading the installer files using the Creative Cloud Packager. The settings I have been using is as follows:

Creative Cloud for Enterprise > Login with credentials from licensing.adobe.com > Create Package > Licence Type (Serial Number) & 64 Bit

I've ensured that the system is up to date. I've tried to installed while connected to our firewalled network connection as well as an unblocked internet connection. I am having the same issue.

Can someone lease advise me on how to move forward with this?

Product Name: Creative Cloud ENT

Version: 1.0

I've attached a link to the log file on my google drive.

PDApp.log - Google Drive

    This topic has been closed for replies.

    3 replies

    John T Smith
    Community Expert
    Community Expert
    July 10, 2018
    Jeffrey_A_Wright
    Legend
    July 10, 2018

    Moving this discussion to the Deployment for Creative Cloud for Team, Enterprise, & CS forum.