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R
RKodner1
Participant
January 7, 2012
Question

Error when upgrading from Acrobat Standard X to Pro X

  • January 7, 2012
  • 1 reply
  • 3177 views

We are installing retail Acrobat Pro X upgrades over OEM Acrobat Standard X (that came on Dell Optiplex 390 systems). We're getting an error message that says "Setup has detected you already have a more functional product installed. Setup will now terminate." That of course, makes no sense. How do we resolve this so we can install these upgrades? Thanks.

This topic has been closed for replies.

1 reply

R
RKodner1Author
Participant
January 7, 2012

Further, it looks like we're not the only ones having this kind of issue: http://forums.adobe.com/message/4110223 - for whatever it's worth.

V
Adobe Employee
vdobhal
Adobe Employee
January 9, 2012

Hi,

I would like to know what is the version of Acrobat Standard on your Dell Optiplex system. Depending on this I can suggest a workaround to you.

Thanks,

Vinod

N
num1337
Participant
January 11, 2012

I am having the same issue with a Dell M6600.

I have Acrobat X Standard Version 10.1.1.33

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