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A Writer
Participant
October 11, 2022
Answered

ExecuteQuery Failed Error Code 6

Hi, 
Our company changed name and therefore our email addresses and logins changed too. Since then I am unable to use Indesign and keep getting the attached error message. We work with Creative Cloud.

 

 

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A WriterCorrect answer
Participant
October 21, 2022

Problems solved. It was an update that did not want to update properly and our IT helped me. I can't explain more. I don't really speak tech.

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3 replies

A WriterAuthorCorrect answer
Participant
October 21, 2022

Problems solved. It was an update that did not want to update properly and our IT helped me. I can't explain more. I don't really speak tech.

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___Dom___
___Dom___
Inspiring
October 21, 2022

I suggest logging out and removing the credentials as shown in the third section of the following document, then logging in to Creative Cloud Desktop once again:

 

https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

What kind of licenses do you use on the machine(s) and how many are affected?

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jane-e
Community Expert
jane-eCommunity Expert
Community Expert
October 12, 2022

 

@A Writer wrote:

Our company changed name and therefore our email addresses and logins changed too.

 

 

Your screenshot shows "Enterprise", so I'll move your post to Enterprise and Teams.

 

Jane

 

 

 

 

 

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