Expiring Licences - Adobe doesn't care

Dear Adobe Community,

I am having great difficulty renewing our licenses in the VIP account. After countless e-mails and phone calls to our sales representative, his deputy and the general Adobe sales team, I am at my wit's end - about 100 out-of-office messages and references to people who are also on vacation. I have been trying to get an offer for the license renewal since November. This is apparently an impossibility, as we added licenses to our account via the admin portal in November, but they were never confirmed or ordered by the sales representative, which has created a purchase block that no one is now able to remove.

The only solution Adobe can offer me is to create a new VIP account. This would have devastating consequences in our company - as Adobe is very strongly integrated into applications via interfaces etc. with the Sign application and existing (not yet signed) contracts can certainly not be transferred to the new VIP account. Even if they were, these contracts would certainly receive a new link.

When I confront the respective sales employee with this problem, they suddenly stop contacting me. You can't imagine the odyssey I've been through here. Our Adobe supervisor and presumably also the supervisor of some employees has been unavailable for weeks, Adobe e-mail accounts only send auto-replies that they are full, substitutes have substitutes due to vacation, who are then also on vacation or sick, etc.

It's unbelievable what you can still earn money with these days. Unfortunately, it is not possible to switch to another company at short notice .The licenses expired on 28.12. and will be finally deactivated on 18.01. and nobody gets in touch. My desperate e-mails are now reaching 11 Adobe contacts - with no response. I try just as desperately to reach a supervisor or a complaints office: Not possible.

Ironically, we receive e-mails almost daily telling us to contact our supervisor immediately regarding renewal.

Does anyone have any ideas? The discontinuation of Adobe services on January 18 would have really fatal consequences for our processes - knowing Adobe, this account could probably not be restored, which would then become a really, really big problem.

Thank you very much!