FALLO INICIO DE SESIÓN

Question

Hola; Al abrir un programa de adobe me ha pedido que inicie sesión, meto usuario y contraseña correctas pero al seleccionar el perfil (ya que tenemos 2) no hace nada, se queda ahí estancado y no funciona...
 
[Edited by moderator: Please refrain from sharing your personal details here, as this is a public forum accessible to all.]

Anshul_Nautiyal · Accepted Answer

Hi @Casa Rojo,

Thank you for reaching out.

As checked, you have an active Teams contract associated with the Adobe ID used to post this query. Please confirm whether you are receiving any error message or if the screen simply becomes unresponsive when selecting a profile.

In the meantime, please try the following steps:

Open the Creative Cloud desktop app on your machine and try launching the application directly from there.
Sign out of the Creative Cloud desktop app and follow the steps in this document to reset user license information:
https://adobe.ly/4eFAnQ0
Reset the hosts file using the instructions in this article:
https://adobe.ly/4nwSE6d
If the issue still persists, follow the steps in this article to resolve sign-in issues:
https://adobe.ly/4exnk2U

Let us know if the issue continues after these steps.

Regards,
^AN

kglad · Answer

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from account, payment & plan">

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