Federated ID - Access Denied

Question

We have federated id setup for our users but when a user tries to login the user gets an access denied message.  We have assigned the users to an entitlement.  Is there some step we missed or is there any troubleshooting documentation available to reference?

alisterblack · Answer

Hi,The principle documents for this can be found here:https://helpx.adobe.com/enterprise/help/configure-sso.htmlUnable to Sign In to Adobe Products, Services or Mobile Apps with Federated ID (SSO): Error "Could not process incoming …Principle things to look at are whether the correct certificate format has been uploaded to the dashboard, and whether the FirstName, LastName and Email attributes are passed by the Identity Provider.You can use the SAML Tracer tool to get logs and help debughttps://addons.mozilla.org/en-US/firefox/addon/saml-tracer/If the problem persists I would recommend opening a support ticket from your dashboard, go to the Support tab to do this.

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