Federated IDs with updated email addresses are reverting to an incorrect email

Question

So, back in August 2024 we went from Adobe ID to Federated ID successfully. We then edited user details to align their accounts with our SSO. Adobe IDs had been largely built with a first initial last name convention. We have since updated Azure to use first name. last name. Once the accounts were federated it appeared that the email change took place. However, that was about a month ago, and I am seeing an increase in tickets where users can't log in using SSO. Upon investigating, the user is still showing as federated, but I now have their old email convention back on the licensed product and their new email address has no products.

Is this potentially due to the users not logging into their products with the SSO email?

Anshul_Nautiyal · Accepted Answer

Hi there,

Sorry to hear that.

To fix the issue, please ensure that users log in with their new SSO email (federated ID). If they continue using the old email, it will connect them to the outdated account, which still holds their licenses. In addition, check the Adobe Admin Console to verify that the user’s new email is properly associated with the correct licenses. If the licenses are still tied to the old email, reassign them to the new one. Finally, make sure that Azure AD and the Adobe Admin Console are fully synced, so the email changes are consistently reflected across both systems. This should help prevent login issues and ensure licenses are applied correctly.

As you mentioned users are also facing trouble with SSO login, please refer following article:https://adobe.ly/3TItG6D

Hope this helps.

Thank you

Regards,
^AN

kamaljeet_1577 · Answer

gujjarvakil48@gmail.com

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