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Participant
Jan 11, 2023 3:27 PM UTC
Question

Fee Increase

Our Adobe license has renewed and the annual fee per license has gone up quite a lot (41%). I've been on hold for over an hour waiting to talk to someone. Does anyone know a more efficient way to get in contact with customer support?

 

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2 replies

Abambo
Community Expert
Community Expert
Jan 12, 2023 9:04 PM UTC

Prices increased in April 2022. But I do not remember the exact amount, but it was around 10%… However, your price could have been a special introductory price. Or you live in a region where your local currency has experienced devaluation against the dollar.

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ABAMBO | Hard- and Software Engineer | Photographer
kglad
Community Expert
Community Expert
Jan 11, 2023 3:37 PM UTC

use the chat option in your admin console > support tab

 

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

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