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Participant
August 15, 2022
Question

Files somehow in a personal profile instead of business profile and can't access them.

  • August 15, 2022
  • 1 reply
  • 500 views

A few weeks ago my files cloud files somehow got placed in a "personal profile." My personal profile does not have any paid subscriptions in it according to PS. My business profile has a full paid suite as we have a coporate account for all employees. Now I can't open any of my files in photoshop or the other softwares because it says I'm not a paid subscriber. 

 

Please help. I can't work without access to hundreds of files that are stuck in this personal profile. 

 

I have tried sync and download options for the files the files but it won't let me do anything. I can see the files, but can't do any actions on them. 

 

Thanks

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1 reply

Kevin Stohlmeyer
Community Expert
Community Expert
August 15, 2022

Can you access them from assets.adobe.com?

https://helpx.adobe.com/enterprise/kb/transfer-assets.html

 

Participant
August 15, 2022

No, I can't access them there either. It says I have to have a paid subscription. 

 

Participant
August 15, 2022

Also, just to explain more. Both the personal and business account appear to be under the same email address. I use it to sign in, then have the option to enter either account/profile.