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richardl31978308
Participant
Sep 22, 2025 2:37 PM UTC
Answered

Firefly subscription

Need to cancel Firefly. I was made to believed I wasn't going to be charged when I chatted with assistant.

Anshul_NautiyalCorrect answer
Legend
Sep 22, 2025 2:45 PM UTC

Hi @richardl31978308,

Thank you for reaching out. As checked, I can see that only an active Creative Cloud Pro individual plan is associated with the Adobe ID you used to post this query.

Please note that there are no other plans, such as Firefly, linked to this Adobe ID. If you have that subscription associated with a different Adobe ID, please refer to the following document on how to cancel your subscription: https://adobe.ly/3IA7JUG.

I hope this helps. Let us know if you need any further assistance.

 

Regards,


^AN

1 reply

Anshul_NautiyalCorrect answer
Legend
Sep 22, 2025 2:45 PM UTC

Hi @richardl31978308,

Thank you for reaching out. As checked, I can see that only an active Creative Cloud Pro individual plan is associated with the Adobe ID you used to post this query.

Please note that there are no other plans, such as Firefly, linked to this Adobe ID. If you have that subscription associated with a different Adobe ID, please refer to the following document on how to cancel your subscription: https://adobe.ly/3IA7JUG.

I hope this helps. Let us know if you need any further assistance.

 

Regards,


^AN

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