Fiz a troca de plano e não recebi um reembolso pelo proporcional na troca

Question

Quero reembolso proporcional do período não usado do plano anterior após a troca. O bot não responde nada sobre o tempo, não achei nada no FAQ. Aguardando suporte. Tinha plano pessoal e mudei para profissional

Anshul_Nautiyal · Answer

Hi @dguedes04,Thanks for reaching out. As checked, I can see that you have an active Teams contract and an active Creative Cloud individual license associated with the Adobe ID you used to post this query. Based on your message, it seems you have upgraded from an individual plan to a Teams license and are looking for a refund related to your individual plan. Please confirm if this is the issue you need assistance with.Please note that you will need to cancel your individual subscription. Once it’s canceled, you will receive a refund for the remaining duration of the plan within 3–5 business days. You can check this document for steps to cancel your individual subscription:https://adobe.ly/3LhtMR4Make sure to select your personal profile when signing in at https://adobe.ly/4hvvHxH. You can also refer to this document for more information on upgrading from an individual plan to a Teams equivalent plan or Creative Cloud for Teams plan:https://adobe.ly/4hDfeYmHope this helps. Let us know if you need further assistance. Regards,^AN

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