Skip to main content
Participant
November 25, 2013
Answered

Flash Pro Installation Failure

  • November 25, 2013
  • 1 reply
  • 805 views

I am building packages for the different applications using the Creative Cloud Packager, and am having the folloowing problem when installing Flash Professional.  These results are from a VM running Win 7 x64 (installing the 32-bit packages of CC software) with Acrobat XI already installed.  I can install the other programs without any issue, only Flash Pro gives this error.  I have redownloaded the package with the same result.  I have also allowed the installer to completely recreate the C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp directory.

Here is the PDApp log:

11/22/2013 15:25:09 [INFO] PIM - PIMSqlite closeDB status 0

11/22/2013 15:25:09 [INFO] PIM - FREE PIM Instance ...

11/22/13 15:25:09:569 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 1444 | Build Version - 1.3.0.66

11/22/13 15:25:09:569 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 1444 | Logging Level verbosity Set  to 4

11/22/13 15:25:09:570 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 1444 | The return code from the Bootstrapper Process is (0).

11/22/13 15:25:09:570 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 1444 | Correcting Dependencies in local db.

11/22/13 15:25:09:697 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 1444 | STEP 4: Starting to launch Adobe Installer.

11/22/13 15:25:09:697 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 1444 | Obtained Adobe Common Folder Path.

11/22/13 15:25:09:697 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 1444 | Adobe Installer launch location is :: C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\DECore\Setup.exe

11/22/13 15:25:09:697 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 1444 | deploymentFile = (C:\Users\js\AppData\Local\Temp\{032981FB-7DB8-4005-BA2D-B1EF83745AB8}\\{4C3EFEED-389E-4707-B127-3A2776012F80}), installSourcePath = (I:\AdobeCC\Adobe Flash Pro 12.0.2 x86\Build\Setup\Adobe Flash Professional CS6_0)

11/22/13 15:25:16:416 | [INFO] |  | ASU | DeploymentManager | AAMEEUtilities |  |  | 1444 | Process creation completed.

11/22/13 15:25:16:416 | [FATAL] |  | ASU | DeploymentManager | DeploymentManager |  |  | 1444 | The return code from the Adobe Installer Process is (26).Stopping the installation process.

11/22/13 15:25:16:416 | [ERROR] |  | ASU | DeploymentManager | DeploymentManager |  |  | 1444 | Media Failed (Adobe Flash Professional CS6_0)

11/22/13 15:25:16:416 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 1444 | Starting to clean the partially installed payloads.

11/22/13 15:25:16:420 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 1444 | Delete Node Query - /InstallInfo/Medias/Media[0]/DeploymentInfo/DeploymentUninstall/Deployment/Payloads/Payload[@adobeCode="{9E0AF030-AC6B-11E0-8837-00215AEA26C9}"]

11/22/13 15:25:16:445 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 1444 | Undeployment XML created at path :: C:\Users\js\AppData\Local\Temp\{032981FB-7DB8-4005-BA2D-B1EF83745AB8}\\{AB73C994-6D32-4678-9FCD-E5A10B2AE756}

11/22/13 15:25:16:445 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 1444 | Starting to launch the Adobe Installer for uninstall mode.

11/22/13 15:25:16:446 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 1444 | Obtained Adobe Common Folder Path.

11/22/13 15:25:16:446 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 1444 | C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\DECore\Setup.exe

11/22/13 15:25:18:874 | [INFO] |  | ASU | PIM-Uninstall | PIM-Uninstall |  |  | 1140 | Build Version - 7.0.0.414

11/22/13 15:25:18:874 | [INFO] |  | ASU | PIM-Uninstall | PIM-Uninstall |  |  | 1140 | Logging Level verbosity Set  to 4

11/22/13 15:25:18:874 | [INFO] |  | ASU | PIM-Uninstall | PIM-Uninstall |  |  | 1140 | Start: Adobe Application Manager Uninstall...

11/22/13 15:25:18:874 | [INFO] |  | ASU | PIM-Uninstall | PIM-Uninstall |  |  | 1140 | Get RIBS Product count

11/22/13 15:25:18:950 | [INFO] |  | ASU | PIM-Uninstall | PIM-Uninstall |  |  | 1140 | RIBS Products install status :1

11/22/13 15:25:18:950 | [INFO] |  | ASU | PIM-Uninstall | PIM-Uninstall |  |  | 1140 | There are some ribs products using AAM. RIBS product use flag is 1.

11/22/13 15:25:18:968 | [INFO] |  | ASU | DeploymentManager | AAMEEUtilities |  |  | 1444 | Process creation completed.

11/22/13 15:25:18:968 | [FATAL] |  | ASU | DeploymentManager | DeploymentManager |  |  | 1444 | The return code from the Adobe Installer Process is (33).Stopping the uninstallation process.

11/22/13 15:25:18:994 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 1444 | The install workflow is terminating.

*******

I also get a corresponding:

MSI (s) (AC:70) [15:25:19:046]: Closing MSIHANDLE (3338) of type 790536 for thread 1256

CustomAction CADeploy returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)

from the MSIxxxxx.LOG file.

Also, if I manually run the C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\DECore\Setup.exe and manually specify the xml file, I get the result below:

"C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\DECore\Setup.exe" --deploymentFile="C:\support\deployment.xml" --installSourcePath="c:\Users\js\Desktop\Adobe Flash Pro 12.0.2 x86\Build\Setup\Adobe Flash Professional CS6_0"

>Begin Adobe Setup

UI mode: Silent

2.00%

Error : Some of the payloads cannot be located. Please verify your installer.

Exit Code: 26

Any help is appreciated.  Thanks!

    This topic has been closed for replies.
    Correct answer WHCCD9003229

    I found the issue but wanted to post this in case anyone else runs into this.

    Adobe CC version of Flash is 13.x, but the highest 32bit version is 12.x (CS6) which will not install on a 64-bit OS.

    1 reply

    WHCCD9003229AuthorCorrect answer
    Participant
    November 25, 2013

    I found the issue but wanted to post this in case anyone else runs into this.

    Adobe CC version of Flash is 13.x, but the highest 32bit version is 12.x (CS6) which will not install on a 64-bit OS.