Skip to main content
vorstufe357367399
vorstufe357367399
Participant
September 5, 2017
Question

Folder sharing not working

  • September 5, 2017
  • 2 replies
  • 2409 views

Hi everybody,
I have invited my client to share a folder on Creative Cloud. He does pay for his own Creative Cloud but I have sent him an invitation for an email address without apple ID because I didn't know about his account. Now there are two problems:
1. He used the email address that is the admin for his Creative Cloud for signing in and not the one where I have sent the invitation to. Now he can't sign out anymore to use the right email address. There isn't even a button for signing out.

2. I've sent him another invitation for the email address he used. But now it says the page is not available because adobe is going to be online soon again. That was six days ago. I can still see the folder on my Mac either via my desktop, the website using safari and firefox and the app. But my client can't see it on his Windows PC neither with chrome, firefox or whatever. And nowhere is written what to do.

I admit I'm getting more and more frustrated about this and really hope there is somebody who can help me! Thank you!

This topic has been closed for replies.

2 replies

alisterblack
alisterblack
Inspiring
September 5, 2017

Hi,

It sounds like your client needs to sign out from the 'new' Adobe ID they created when you sent them the original invitation.

They can do this by going to Adobe.com and signing out.

For more information see https://helpx.adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

vorstufe357367399
vorstufe357367399Author
Participant
September 5, 2017

Hi alisterblack,

that's what we tried to do when I was at my client's office. But there is no such sign for managing the account. It doesn't even show his name on the right corner at the top of his browser window like it does in your explanation or on my Mac.

Tine

alisterblack
alisterblack
Inspiring
September 5, 2017

If they do not have a 'sign out' option when they click on their icon in the top right I would ask them to delete cookies and cache in their browser.

rpandita
rpandita
Inspiring
September 5, 2017

Hi vorstufe357367399

I understand your frustration.

To remove collaborators, in the Collaborators dialog, click the X next to a collaborator’s name, and then add the user using the correct email address he is using.

Please check this link for more details - Collaboration FAQ

~Rohit

vorstufe357367399
vorstufe357367399Author
Participant
September 5, 2017

Hi Rohit,

that's what I already did. But next there comes the note which I described in my second issue.

Tine

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices