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mr gilles gourbg85883892
mr gilles gourbg85883892
Participant
December 17, 2020
Answered

following the user activities

hi, I would like to have a tool to track users' activity (ie connectiog time) , it will help me to make the distribution of licenses. Is there such a thing? Gilles

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Dj_Creative_enthusiastCorrect answer
Inspiring
December 19, 2020

Hi,

 

Thank you for posting your query here.

 

For Creative Cloud for Teams Named user licenses, Adobe Support staffs have the access to view the activation date and last login date for the respective Adobe email address and they can share the details. 

 

These are peer to peer forums and no one here has access to your account information. Click on the following link : https://helpx.adobe.com/contact.html

 

Hope it helps.

 

Thank you.

 

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4 replies

gifted_Gazelle5C7C
Participant
December 17, 2020

Even a simple interface to show last login per account to ensure the account is being used would be incredibly helpful.  I'd like to deactivate accounts that are not logging in to their CC on a regular basis.

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    Dj_Creative_enthusiastCorrect answer
    Inspiring
    December 19, 2020

    Hi,

     

    Thank you for posting your query here.

     

    For Creative Cloud for Teams Named user licenses, Adobe Support staffs have the access to view the activation date and last login date for the respective Adobe email address and they can share the details. 

     

    These are peer to peer forums and no one here has access to your account information. Click on the following link : https://helpx.adobe.com/contact.html

     

    Hope it helps.

     

    Thank you.

     

    Translate
    gifted_Gazelle5C7C
    Participant
    December 22, 2020

    Thank you all for the replies.  I spoke to support and they do NOT have access to last login.  This would be so helpful it's hard to describe how helpful this feature would be for IT folks.  My only other option is to disable accounts and see if anyone complains or leave accounts potentially unused.  Hopefully this comes in the future 🙂

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      Nikhil R Gupta
      Nikhil R Gupta
      Legend
      December 17, 2020

      Hello,
      Unfortunately, we do not have any way to track user activities like log in or the time they work on the machines. If you are using Shared device licensing then it is device-based and multiple users can work on the same device one by one.
      Thanks,
      Nikhil Gupta

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