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PedroDV
Participant
August 31, 2022
Answered

Force Sign Out Students from Shared Device

  • August 31, 2022
  • 3 replies
  • 2563 views

We use the entire Adobe Suite of products throughout our campus on shared computers. Our problem is students are not signing out of their Adobe accounts after class ends allowing other students to plagiarize work from other students. I have searched on the web for a way to force sign out students from Creative Cloud. Nothing works including deleting the opm.db files, clearing the OOBE folder, and other like suggestions. Does anyone have idea on how I can sign a student out of Creative Cloud when the computer reboots?

Thank you for any assistance.

Correct answer PedroDV

I was able to finally find the answer I was looking for. It turns out the credentals are not kept in any file on the system but in the keychange. These two simple lines of code will sign the user out. I have added them to a script I wrote that runs when the computer reboots.

#!/bin/sh
security delete-generic-password -l "Adobe User Info" /Users/$3/Library/Keychains/login.keychain-db

security delete-generic-password -l "Adobe User OS Info" /Users/$3/Library/Keychains/login.keychain-db

 I hopes it helps others out there.

3 replies

J
Jan Doe
Participant
August 6, 2025

(After a great deal of research and testing, I created a visual step document for this issue. This is the text summary. Hope it helps other Adobe lab managers.)

SUMMARY 

Steps when Adobe Creative Cloud remains logged into a previous student’s account:

• Search for “Keychain.”

 

• “Open Keychain Access” with the current iMac user password.

 

• Verify that the left side tab login and the top Secure Notes tabs are selected.

 

• Select and Delete these two files: Adobe User Info  • Adobe User OS Info.
  All deleted Adobe files will immediately recreate when a user logs in.

 

• Quit all Adobe applications.

 

• Sign out of the Creative Cloud account window.

 

• Test open any Adobe application.

 

• Verify that the Adobe “THIS IS A SHARED DEVICE” sign in window appears.

 

• “Clear All” Safari History to delete Adobe cache and browser cookies.

  (Clearing all browser histories between semesters is also best practice for security.)

 

  *If a “Please verify your identity” window appears, clear all Safari History and retry.

A
Community Manager
Anshul_NautiyalCommunity Manager
Community Manager
August 6, 2025

Hi @janet.hoyer,

 

thank you for reaching out and for sharing your workaround solution with the community.
We appreciate your contribution!

Regards,
^AN

P
PedroDVAuthorCorrect answer
Participant
August 31, 2022

I was able to finally find the answer I was looking for. It turns out the credentals are not kept in any file on the system but in the keychange. These two simple lines of code will sign the user out. I have added them to a script I wrote that runs when the computer reboots.

#!/bin/sh
security delete-generic-password -l "Adobe User Info" /Users/$3/Library/Keychains/login.keychain-db

security delete-generic-password -l "Adobe User OS Info" /Users/$3/Library/Keychains/login.keychain-db

 I hopes it helps others out there.

    T
    Test Screen Name
    Legend
    September 1, 2022

    Thanks for sharing that. I note (for future people reading this) that this is a Mac command, and so I assume that all your users are on Macs. If anyone happens to have a Windows solution, it would be a useful thing to add to this discussion.

    T
    T310790140m9p
    Participant
    May 22, 2024

    To anyone who finds this in future and is looking for a windows solution -

    the equivelant windows cmd is: 

    for /F "tokens=1,* delims= " %G in ('cmdkey /list ^| findstr /c:"Adobe "') do cmdkey /delete %H

    This will delete all the stored Adobe credentials from the Credential Manager

     

    You can use GPO to run it as a logon/logoff script and it will forcibly sign the user out of CC when they log off

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    August 31, 2022

    The only link I have is for an individual https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html

     

    You don't have accounts that are linked to a person, but to a machine

     

    Support MAY be able to help

    Be sure to remain signed in with your Adobe ID before accessing the link below
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
    -you MUST also allow 'cookies' in your web browser for the link to work
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    - or by telephone https://helpx.adobe.com/contact/phone.html
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

     

    Otherwise, anyone who has their work stolen has only themself to blame

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