Forgot to cancel free Team trial

Question

Hi, I registered for a 7-day free trial, which has now ended. Adobe is trying to charge me, but I don't have enough funds to pay. I want to cancel the subscription, but the system won't allow me to do so. Could you please help me cancel this plan and waive any pending charges? Thank you

Manan Joshi · Accepted Answer

There would be no charges till the 14 days since initial subscription. Any amount you get charged would be refunded back to you. See the following article

https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

However for all this to happen you will have to cancel, see https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html

If you are unable to cancel due to payment issues then you will have to update it first. In any case don’t wait, if you are unable to cancel yourself contact Adobe Support.

Peru Bob · Answer

You need to have a valid form of payment before you can cancel a subscription and get a refund.

https://helpx.adobe.com/account/individual/billing-and-payments/payment-methods/update-payment-information.html

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