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Participant
Mar 29, 2024 1:49 PM UTC
Answered

FortiClient VPN Client login blocked by Creative Cloud certificates

This is more of an FYI than a support request, however I think it's important that the community & Adobe is aware of this.

 

We're piloting FortiNet's VPN client and came across a couple test users who were unable to login to VPN for an unknown reason. After days of trial and error, we discovered that the culprit were certificates installed by Creative Cloud to 'Current User\Personal\Certificates' were for some reason blocking part of the VPN login process. (We're using SAML/SSO via Entra Enterprise App.) After deleting the certificates login was successful. 

 

We've submitted a request to FortiNet to have them try to code this out. Adobe, if you're listening, be aware that these certificates are blocking the use of FortiClients current version (7.2.4). 

 

Thanks!

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SuJoshiCorrect answer
Community Manager
Jun 12, 2024 8:35 PM UTC

Kindly check with your VPN partner to add those certificates to the exceptional list.

6 replies

Participant
May 24, 2024 6:08 PM UTC

Thanks for the heads up, we are having the same issue, 100+ users affected

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SuJoshiCommunity ManagerCorrect answer
Community Manager
Jun 12, 2024 8:35 PM UTC

Kindly check with your VPN partner to add those certificates to the exceptional list.

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Participant
May 23, 2024 1:40 PM UTC

Also experiencing this issue, have to constantly delete licences to use VPN. 

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Participant
May 22, 2024 6:43 PM UTC

Any update on this I am also running into this issue?

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Participant
Apr 9, 2024 5:18 PM UTC

We are having the same issue. Has there been any resolution to this issue?

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Legend
Apr 4, 2024 1:08 PM UTC

Hi @AMLIT ,

Thank you for letting us know. Our internal team is working on this.


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