freeze a subscription

Forum|Forum|5 years ago
July 6, 2020
2 replies
583 views

We bought an annual subscription from the company.
The employee never went to work and now no one uses his workplace and license.

Is it possible to freeze a subscription, and when it is necessary to renew?

Licensing

This topic has been closed for replies.

Correct answer Dj_Creative_enthusiast

Hi,

Thank you for posting your query here.

I would like to inform you that there is no option available as such for Freezing payment. The invoice is generated for Total number licenses purchased and irrespective of the status of the licenses if in use or unused.

If you do wish to keep the license(s), you may Cancel the license and refer to : https://helpx.adobe.com/manage-account/using/cancel-subscription.html

If you wish to cancel a teams subscription, please click on "Contact Us" option mentioned in the above help article next to the heading "Cancel a teams plan".

Thank you.

D

Dj_Creative_enthusiastCorrect answer

Inspiring

Hi,

Thank you for posting your query here.

I would like to inform you that there is no option available as such for Freezing payment. The invoice is generated for Total number licenses purchased and irrespective of the status of the licenses if in use or unused.

If you do wish to keep the license(s), you may Cancel the license and refer to : https://helpx.adobe.com/manage-account/using/cancel-subscription.html

If you wish to cancel a teams subscription, please click on "Contact Us" option mentioned in the above help article next to the heading "Cancel a teams plan".

Thank you.

zloirebenokAuthor

Participant

C

Chiradeep Majumdar

Inspiring

You can cancel your subscription if you don't require it. See this article to know how to cancel your subscription.

zloirebenokAuthor

Participant

thank
In this link there is no information about the freezing of payment for the remaining period. Payment for an unused period is refunded or remains until the renewal of the subscription?

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