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Inspiring
June 15, 2021
Question

FRL Offline Install Error (PDApp.log)

  • June 15, 2021
  • 1 reply
  • 1132 views

Error installing Acrobat 21.0 (FRL-Offline).

 

  • Widows 10 (64bit)
  • Setup exiting with return code (4)
  • The Bootstrapper Process return code is (21).

 

06/14/21 17:57:57:518 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 10344 | Build Version - 1.16.0.1
06/14/21 17:57:57:518 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 10344 | Logging Level verbosity Set to 4
06/14/21 17:57:57:518 | [ERROR] | | ASU | MSIInvoker | MSIInvoker | | | 10344 | Failed to get Build directory path or Windows installer MSI path.
06/14/21 17:58:04:761 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 10344 | Setup exiting with return code (1)
06/15/21 10:08:59:839 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 19296 | Build Version - 1.16.0.1
06/15/21 10:08:59:839 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 19296 | Logging Level verbosity Set to 4
06/15/21 10:08:59:902 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 19296 | Successfully fetched the optionXML content from MSI database ...
06/15/21 10:08:59:934 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 19296 | MSI ProductCode ({AC76BA86-1033-FFFF-7760-0C0F074E4100}) is not installed on the system ...
06/15/21 10:08:59:937 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 19296 | The install language for Acrobat (APRO21.0) from the fallback map (ko_KR)
06/15/21 10:08:59:937 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 19296 | Retreived folderList from the folder :C:\WINDOWS\System32\config\systemprofile\Desktop\OneDrive_2021-06-15\Acrobat DC\Build

06/15/21 10:08:59:937 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 19296 | Going to install C:\WINDOWS\System32\config\systemprofile\Desktop\OneDrive_2021-06-15\Acrobat DC\Build\ASU_5.4.2\Set-up.dat
06/15/21 10:08:59:937 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 19296 | Bootstrapper launch location is :: C:\WINDOWS\System32\config\systemprofile\Desktop\OneDrive_2021-06-15\Acrobat DC\Build\ASU_5.4.2\Set-up.dat
06/15/21 10:09:01:668 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 19296 | Build Version - 1.16.0.1
06/15/21 10:09:01:668 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 19296 | Logging Level verbosity Set to 4
06/15/21 10:09:01:668 | [ERROR] | | ASU | MSIInvoker | MSIInvoker | | | 19296 | The Bootstrapper Process return code is (21).
06/15/21 10:09:01:668 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 19296 | Going to install C:\WINDOWS\System32\config\systemprofile\Desktop\OneDrive_2021-06-15\Acrobat DC\Build\ASU_5.2.1\Set-up.dat
06/15/21 10:09:01:668 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 19296 | Bootstrapper launch location is :: C:\WINDOWS\System32\config\systemprofile\Desktop\OneDrive_2021-06-15\Acrobat DC\Build\ASU_5.2.1\Set-up.dat
06/15/21 10:09:03:262 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 19296 | Build Version - 1.16.0.1
06/15/21 10:09:03:262 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 19296 | Logging Level verbosity Set to 4
06/15/21 10:09:03:262 | [ERROR] | | ASU | MSIInvoker | MSIInvoker | | | 19296 | The Bootstrapper Process return code is (21).
06/15/21 10:09:03:273 | [ERROR] | | ASU | MSIInvoker | AAMEEUtilities | | | 19296 | The CCDA Uninstaller seems to be missing(C:\Program Files\Adobe\Adobe Creative Cloud\Utils\Creative Cloud Uninstaller.exe). Skipping the uninstallation process.
06/15/21 10:09:11:562 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 19296 | Setup exiting with return code (4)
06/15/21 10:09:30:780 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 10924 | Build Version - 1.16.0.1
06/15/21 10:09:30:780 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 10924 | Logging Level verbosity Set to 4
06/15/21 10:09:30:799 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 10924 | Successfully fetched the optionXML content from MSI database ...
06/15/21 10:09:30:834 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 10924 | MSI ProductCode ({AC76BA86-1033-FFFF-7760-0C0F074E4100}) is not installed on the system ...
06/15/21 10:09:30:836 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 10924 | The install language for Acrobat (APRO21.0) from the fallback map (ko_KR)
06/15/21 10:09:30:836 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 10924 | Retreived folderList from the folder :C:\WINDOWS\System32\config\systemprofile\Desktop\OneDrive_2021-06-15\Acrobat DC\Build

06/15/21 10:09:30:837 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 10924 | Going to install C:\WINDOWS\System32\config\systemprofile\Desktop\OneDrive_2021-06-15\Acrobat DC\Build\ASU_5.4.2\Set-up.dat
06/15/21 10:09:30:837 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 10924 | Bootstrapper launch location is :: C:\WINDOWS\System32\config\systemprofile\Desktop\OneDrive_2021-06-15\Acrobat DC\Build\ASU_5.4.2\Set-up.dat
06/15/21 10:09:32:292 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 10924 | Build Version - 1.16.0.1
06/15/21 10:09:32:292 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 10924 | Logging Level verbosity Set to 4
06/15/21 10:09:32:292 | [ERROR] | | ASU | MSIInvoker | MSIInvoker | | | 10924 | The Bootstrapper Process return code is (21).
06/15/21 10:09:32:292 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 10924 | Going to install C:\WINDOWS\System32\config\systemprofile\Desktop\OneDrive_2021-06-15\Acrobat DC\Build\ASU_5.2.1\Set-up.dat
06/15/21 10:09:32:292 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 10924 | Bootstrapper launch location is :: C:\WINDOWS\System32\config\systemprofile\Desktop\OneDrive_2021-06-15\Acrobat DC\Build\ASU_5.2.1\Set-up.dat
06/15/21 10:09:33:739 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 10924 | Build Version - 1.16.0.1
06/15/21 10:09:33:740 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 10924 | Logging Level verbosity Set to 4
06/15/21 10:09:33:740 | [ERROR] | | ASU | MSIInvoker | MSIInvoker | | | 10924 | The Bootstrapper Process return code is (21).
06/15/21 10:09:33:751 | [ERROR] | | ASU | MSIInvoker | AAMEEUtilities | | | 10924 | The CCDA Uninstaller seems to be missing(C:\Program Files\Adobe\Adobe Creative Cloud\Utils\Creative Cloud Uninstaller.exe). Skipping the uninstallation process.
06/15/21 10:10:45:208 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 10084 | Build Version - 1.16.0.1
06/15/21 10:10:45:209 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 10084 | Logging Level verbosity Set to 4
06/15/21 10:10:45:228 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 10084 | Successfully fetched the optionXML content from MSI database ...
06/15/21 10:10:45:265 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 10084 | MSI ProductCode ({AC76BA86-1033-FFFF-7760-0C0F074E4100}) is not installed on the system ...
06/15/21 10:10:45:267 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 10084 | The install language for Acrobat (APRO21.0) from the fallback map (ko_KR)
06/15/21 10:10:45:268 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 10084 | Retreived folderList from the folder :C:\WINDOWS\System32\config\systemprofile\Desktop\OneDrive_2021-06-15\Acrobat DC\Build

06/15/21 10:10:45:268 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 10084 | Going to install C:\WINDOWS\System32\config\systemprofile\Desktop\OneDrive_2021-06-15\Acrobat DC\Build\ASU_5.4.2\Set-up.dat
06/15/21 10:10:45:268 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 10084 | Bootstrapper launch location is :: C:\WINDOWS\System32\config\systemprofile\Desktop\OneDrive_2021-06-15\Acrobat DC\Build\ASU_5.4.2\Set-up.dat
06/15/21 10:10:46:743 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 10084 | Build Version - 1.16.0.1
06/15/21 10:10:46:744 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 10084 | Logging Level verbosity Set to 4
06/15/21 10:10:46:744 | [ERROR] | | ASU | MSIInvoker | MSIInvoker | | | 10084 | The Bootstrapper Process return code is (21).
06/15/21 10:10:46:744 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 10084 | Going to install C:\WINDOWS\System32\config\systemprofile\Desktop\OneDrive_2021-06-15\Acrobat DC\Build\ASU_5.2.1\Set-up.dat
06/15/21 10:10:46:744 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 10084 | Bootstrapper launch location is :: C:\WINDOWS\System32\config\systemprofile\Desktop\OneDrive_2021-06-15\Acrobat DC\Build\ASU_5.2.1\Set-up.dat
06/15/21 10:10:48:181 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 10084 | Build Version - 1.16.0.1
06/15/21 10:10:48:181 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 10084 | Logging Level verbosity Set to 4
06/15/21 10:10:48:181 | [ERROR] | | ASU | MSIInvoker | MSIInvoker | | | 10084 | The Bootstrapper Process return code is (21).
06/15/21 10:10:48:192 | [ERROR] | | ASU | MSIInvoker | AAMEEUtilities | | | 10084 | The CCDA Uninstaller seems to be missing(C:\Program Files\Adobe\Adobe Creative Cloud\Utils\Creative Cloud Uninstaller.exe). Skipping the uninstallation process.
06/15/21 10:16:03:789 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 10924 | Setup exiting with return code (4)
06/15/21 10:16:19:412 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 10084 | Setup exiting with return code (4)
06/15/21 10:18:20:505 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 5408 | Build Version - 1.16.0.1
06/15/21 10:18:20:505 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 5408 | Logging Level verbosity Set to 4
06/15/21 10:18:20:505 | [ERROR] | | ASU | MSIInvoker | MSIInvoker | | | 5408 | Failed to get Build directory path or Windows installer MSI path.
06/15/21 10:18:23:544 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 5408 | Setup exiting with return code (1)
06/15/21 10:18:28:179 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 19712 | Build Version - 1.16.0.1
06/15/21 10:18:28:179 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 19712 | Logging Level verbosity Set to 4
06/15/21 10:18:28:180 | [ERROR] | | ASU | MSIInvoker | MSIInvoker | | | 19712 | Failed to get Build directory path or Windows installer MSI path.
06/15/21 10:18:30:172 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 19712 | Setup exiting with return code (1)
06/15/21 10:18:56:025 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 13656 | Build Version - 1.16.0.1
06/15/21 10:18:56:025 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 13656 | Logging Level verbosity Set to 4
06/15/21 10:18:56:042 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 13656 | Successfully fetched the optionXML content from MSI database ...
06/15/21 10:18:56:074 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 13656 | MSI ProductCode ({AC76BA86-1033-FFFF-7760-0C0F074E4100}) is not installed on the system ...
06/15/21 10:18:56:077 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 13656 | The install language for Acrobat (APRO21.0) from the fallback map (ko_KR)
06/15/21 10:18:56:078 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 13656 | Retreived folderList from the folder :C:\WINDOWS\System32\config\systemprofile\Desktop\OneDrive_2021-06-15\Acrobat DC\Build

06/15/21 10:18:56:078 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 13656 | Going to install C:\WINDOWS\System32\config\systemprofile\Desktop\OneDrive_2021-06-15\Acrobat DC\Build\ASU_5.4.2\Set-up.dat
06/15/21 10:18:56:078 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 13656 | Bootstrapper launch location is :: C:\WINDOWS\System32\config\systemprofile\Desktop\OneDrive_2021-06-15\Acrobat DC\Build\ASU_5.4.2\Set-up.dat
06/15/21 10:18:57:490 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 13656 | Build Version - 1.16.0.1
06/15/21 10:18:57:490 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 13656 | Logging Level verbosity Set to 4
06/15/21 10:18:57:490 | [ERROR] | | ASU | MSIInvoker | MSIInvoker | | | 13656 | The Bootstrapper Process return code is (21).
06/15/21 10:18:57:490 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 13656 | Going to install C:\WINDOWS\System32\config\systemprofile\Desktop\OneDrive_2021-06-15\Acrobat DC\Build\ASU_5.2.1\Set-up.dat
06/15/21 10:18:57:490 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 13656 | Bootstrapper launch location is :: C:\WINDOWS\System32\config\systemprofile\Desktop\OneDrive_2021-06-15\Acrobat DC\Build\ASU_5.2.1\Set-up.dat
06/15/21 10:18:58:865 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 13656 | Build Version - 1.16.0.1
06/15/21 10:18:58:865 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 13656 | Logging Level verbosity Set to 4
06/15/21 10:18:58:865 | [ERROR] | | ASU | MSIInvoker | MSIInvoker | | | 13656 | The Bootstrapper Process return code is (21).
06/15/21 10:18:58:877 | [ERROR] | | ASU | MSIInvoker | AAMEEUtilities | | | 13656 | The CCDA Uninstaller seems to be missing(C:\Program Files\Adobe\Adobe Creative Cloud\Utils\Creative Cloud Uninstaller.exe). Skipping the uninstallation process.
06/15/21 10:19:01:509 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 13656 | Setup exiting with return code (4)
06/15/21 10:38:17:889 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 6816 | Build Version - 1.16.0.1
06/15/21 10:38:17:889 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 6816 | Logging Level verbosity Set to 4
06/15/21 10:38:17:949 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 6816 | Successfully fetched the optionXML content from MSI database ...
06/15/21 10:38:18:010 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 6816 | MSI ProductCode ({AC76BA86-1033-FFFF-7760-0C0F074E4100}) is not installed on the system ...
06/15/21 10:38:18:012 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 6816 | The install language for Acrobat (APRO21.0) from the fallback map (ko_KR)
06/15/21 10:38:18:013 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 6816 | Retreived folderList from the folder :C:\Users\USER\Desktop\OneDrive_2021-06-15\Acrobat DC\Build

06/15/21 10:38:18:013 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 6816 | Going to install C:\Users\USER\Desktop\OneDrive_2021-06-15\Acrobat DC\Build\ASU_5.4.2\Set-up.dat
06/15/21 10:38:18:013 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 6816 | Bootstrapper launch location is :: C:\Users\USER\Desktop\OneDrive_2021-06-15\Acrobat DC\Build\ASU_5.4.2\Set-up.dat
06/15/21 10:38:19:520 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 6816 | Build Version - 1.16.0.1
06/15/21 10:38:19:521 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 6816 | Logging Level verbosity Set to 4
06/15/21 10:38:19:521 | [ERROR] | | ASU | MSIInvoker | MSIInvoker | | | 6816 | The Bootstrapper Process return code is (21).
06/15/21 10:38:19:521 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 6816 | Going to install C:\Users\USER\Desktop\OneDrive_2021-06-15\Acrobat DC\Build\ASU_5.2.1\Set-up.dat
06/15/21 10:38:19:521 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 6816 | Bootstrapper launch location is :: C:\Users\USER\Desktop\OneDrive_2021-06-15\Acrobat DC\Build\ASU_5.2.1\Set-up.dat
06/15/21 10:38:21:004 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 6816 | Build Version - 1.16.0.1
06/15/21 10:38:21:004 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 6816 | Logging Level verbosity Set to 4
06/15/21 10:38:21:004 | [ERROR] | | ASU | MSIInvoker | MSIInvoker | | | 6816 | The Bootstrapper Process return code is (21).
06/15/21 10:38:21:016 | [ERROR] | | ASU | MSIInvoker | AAMEEUtilities | | | 6816 | The CCDA Uninstaller seems to be missing(C:\Program Files\Adobe\Adobe Creative Cloud\Utils\Creative Cloud Uninstaller.exe). Skipping the uninstallation process.
06/15/21 10:38:27:600 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 6816 | Setup exiting with return code (4)
06/15/21 11:29:15:543 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 12832 | Build Version - 1.16.0.1
06/15/21 11:29:15:543 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 12832 | Logging Level verbosity Set to 4
06/15/21 11:29:15:576 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 12832 | Successfully fetched the optionXML content from MSI database ...
06/15/21 11:29:15:618 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 12832 | MSI ProductCode ({AC76BA86-1033-FFFF-7760-0C0F074E4100}) is not installed on the system ...
06/15/21 11:29:15:620 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 12832 | The install language for Acrobat (APRO21.0) from the fallback map (ko_KR)
06/15/21 11:29:15:620 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 12832 | Retreived folderList from the folder :C:\Users\USER\Desktop\OneDrive_2021-06-15\Acrobat DC\Build

06/15/21 11:29:15:620 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 12832 | Going to install C:\Users\USER\Desktop\OneDrive_2021-06-15\Acrobat DC\Build\ASU_5.4.2\Set-up.dat
06/15/21 11:29:15:621 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 12832 | Bootstrapper launch location is :: C:\Users\USER\Desktop\OneDrive_2021-06-15\Acrobat DC\Build\ASU_5.4.2\Set-up.dat
06/15/21 11:29:17:106 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 12832 | Build Version - 1.16.0.1
06/15/21 11:29:17:106 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 12832 | Logging Level verbosity Set to 4
06/15/21 11:29:17:106 | [ERROR] | | ASU | MSIInvoker | MSIInvoker | | | 12832 | The Bootstrapper Process return code is (21).
06/15/21 11:29:17:106 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 12832 | Going to install C:\Users\USER\Desktop\OneDrive_2021-06-15\Acrobat DC\Build\ASU_5.2.1\Set-up.dat
06/15/21 11:29:17:106 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 12832 | Bootstrapper launch location is :: C:\Users\USER\Desktop\OneDrive_2021-06-15\Acrobat DC\Build\ASU_5.2.1\Set-up.dat
06/15/21 11:29:18:419 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 12832 | Build Version - 1.16.0.1
06/15/21 11:29:18:419 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 12832 | Logging Level verbosity Set to 4
06/15/21 11:29:18:419 | [ERROR] | | ASU | MSIInvoker | MSIInvoker | | | 12832 | The Bootstrapper Process return code is (21).
06/15/21 11:29:18:429 | [ERROR] | | ASU | MSIInvoker | AAMEEUtilities | | | 12832 | The CCDA Uninstaller seems to be missing(C:\Program Files\Adobe\Adobe Creative Cloud\Utils\Creative Cloud Uninstaller.exe). Skipping the uninstallation process.
06/15/21 11:30:49:652 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 12832 | Setup exiting with return code (4)
06/15/21 11:30:51:606 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 14368 | Build Version - 1.16.0.1
06/15/21 11:30:51:606 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 14368 | Logging Level verbosity Set to 4
06/15/21 11:30:51:621 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 14368 | Successfully fetched the optionXML content from MSI database ...
06/15/21 11:30:51:646 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 14368 | MSI ProductCode ({AC76BA86-1033-FFFF-7760-0C0F074E4100}) is not installed on the system ...
06/15/21 11:30:51:648 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 14368 | The install language for Acrobat (APRO21.0) from the fallback map (ko_KR)
06/15/21 11:30:51:649 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 14368 | Retreived folderList from the folder :C:\Users\USER\Desktop\OneDrive_2021-06-15\Acrobat DC\Build

06/15/21 11:30:51:649 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 14368 | Going to install C:\Users\USER\Desktop\OneDrive_2021-06-15\Acrobat DC\Build\ASU_5.4.2\Set-up.dat
06/15/21 11:30:51:649 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 14368 | Bootstrapper launch location is :: C:\Users\USER\Desktop\OneDrive_2021-06-15\Acrobat DC\Build\ASU_5.4.2\Set-up.dat
06/15/21 11:30:53:049 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 14368 | Build Version - 1.16.0.1
06/15/21 11:30:53:049 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 14368 | Logging Level verbosity Set to 4
06/15/21 11:30:53:049 | [ERROR] | | ASU | MSIInvoker | MSIInvoker | | | 14368 | The Bootstrapper Process return code is (21).
06/15/21 11:30:53:049 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 14368 | Going to install C:\Users\USER\Desktop\OneDrive_2021-06-15\Acrobat DC\Build\ASU_5.2.1\Set-up.dat
06/15/21 11:30:53:049 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 14368 | Bootstrapper launch location is :: C:\Users\USER\Desktop\OneDrive_2021-06-15\Acrobat DC\Build\ASU_5.2.1\Set-up.dat
06/15/21 11:30:54:300 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 14368 | Build Version - 1.16.0.1
06/15/21 11:30:54:300 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 14368 | Logging Level verbosity Set to 4
06/15/21 11:30:54:300 | [ERROR] | | ASU | MSIInvoker | MSIInvoker | | | 14368 | The Bootstrapper Process return code is (21).
06/15/21 11:30:54:311 | [ERROR] | | ASU | MSIInvoker | AAMEEUtilities | | | 14368 | The CCDA Uninstaller seems to be missing(C:\Program Files\Adobe\Adobe Creative Cloud\Utils\Creative Cloud Uninstaller.exe). Skipping the uninstallation process.
06/15/21 11:30:59:884 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 14368 | Setup exiting with return code (4)
06/15/21 11:31:20:556 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 15380 | Build Version - 1.16.0.1
06/15/21 11:31:20:556 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 15380 | Logging Level verbosity Set to 4
06/15/21 11:31:20:571 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 15380 | Successfully fetched the optionXML content from MSI database ...
06/15/21 11:31:20:599 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 15380 | MSI ProductCode ({AC76BA86-1033-FFFF-7760-0C0F074E4100}) is not installed on the system ...
06/15/21 11:31:20:601 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 15380 | The install language for Acrobat (APRO21.0) from the fallback map (ko_KR)
06/15/21 11:31:20:602 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 15380 | Retreived folderList from the folder :C:\Users\USER\Desktop\OneDrive_2021-06-15\Acrobat DC\Build

06/15/21 11:31:20:602 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 15380 | Going to install C:\Users\USER\Desktop\OneDrive_2021-06-15\Acrobat DC\Build\ASU_5.4.2\Set-up.dat
06/15/21 11:31:20:602 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 15380 | Bootstrapper launch location is :: C:\Users\USER\Desktop\OneDrive_2021-06-15\Acrobat DC\Build\ASU_5.4.2\Set-up.dat
06/15/21 11:31:21:980 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 15380 | Build Version - 1.16.0.1
06/15/21 11:31:21:980 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 15380 | Logging Level verbosity Set to 4
06/15/21 11:31:21:980 | [ERROR] | | ASU | MSIInvoker | MSIInvoker | | | 15380 | The Bootstrapper Process return code is (21).
06/15/21 11:31:21:980 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 15380 | Going to install C:\Users\USER\Desktop\OneDrive_2021-06-15\Acrobat DC\Build\ASU_5.2.1\Set-up.dat
06/15/21 11:31:21:980 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 15380 | Bootstrapper launch location is :: C:\Users\USER\Desktop\OneDrive_2021-06-15\Acrobat DC\Build\ASU_5.2.1\Set-up.dat
06/15/21 11:31:23:417 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 15380 | Build Version - 1.16.0.1
06/15/21 11:31:23:417 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 15380 | Logging Level verbosity Set to 4
06/15/21 11:31:23:417 | [ERROR] | | ASU | MSIInvoker | MSIInvoker | | | 15380 | The Bootstrapper Process return code is (21).
06/15/21 11:31:23:428 | [ERROR] | | ASU | MSIInvoker | AAMEEUtilities | | | 15380 | The CCDA Uninstaller seems to be missing(C:\Program Files\Adobe\Adobe Creative Cloud\Utils\Creative Cloud Uninstaller.exe). Skipping the uninstallation process.
06/15/21 11:31:27:947 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 15380 | Setup exiting with return code (4)
06/15/21 11:31:30:087 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 9632 | Build Version - 1.16.0.1
06/15/21 11:31:30:087 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 9632 | Logging Level verbosity Set to 4
06/15/21 11:31:30:102 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 9632 | Successfully fetched the optionXML content from MSI database ...
06/15/21 11:31:30:127 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 9632 | MSI ProductCode ({AC76BA86-1033-FFFF-7760-0C0F074E4100}) is not installed on the system ...
06/15/21 11:31:30:129 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 9632 | The install language for Acrobat (APRO21.0) from the fallback map (ko_KR)
06/15/21 11:31:30:130 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 9632 | Retreived folderList from the folder :C:\Users\USER\Desktop\OneDrive_2021-06-15\Acrobat DC\Build

06/15/21 11:31:30:130 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 9632 | Going to install C:\Users\USER\Desktop\OneDrive_2021-06-15\Acrobat DC\Build\ASU_5.4.2\Set-up.dat
06/15/21 11:31:30:130 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 9632 | Bootstrapper launch location is :: C:\Users\USER\Desktop\OneDrive_2021-06-15\Acrobat DC\Build\ASU_5.4.2\Set-up.dat
06/15/21 11:31:31:524 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 9632 | Build Version - 1.16.0.1
06/15/21 11:31:31:524 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 9632 | Logging Level verbosity Set to 4
06/15/21 11:31:31:524 | [ERROR] | | ASU | MSIInvoker | MSIInvoker | | | 9632 | The Bootstrapper Process return code is (21).
06/15/21 11:31:31:524 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 9632 | Going to install C:\Users\USER\Desktop\OneDrive_2021-06-15\Acrobat DC\Build\ASU_5.2.1\Set-up.dat
06/15/21 11:31:31:524 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 9632 | Bootstrapper launch location is :: C:\Users\USER\Desktop\OneDrive_2021-06-15\Acrobat DC\Build\ASU_5.2.1\Set-up.dat
06/15/21 11:31:32:852 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 9632 | Build Version - 1.16.0.1
06/15/21 11:31:32:853 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 9632 | Logging Level verbosity Set to 4
06/15/21 11:31:32:853 | [ERROR] | | ASU | MSIInvoker | MSIInvoker | | | 9632 | The Bootstrapper Process return code is (21).
06/15/21 11:31:32:864 | [ERROR] | | ASU | MSIInvoker | AAMEEUtilities | | | 9632 | The CCDA Uninstaller seems to be missing(C:\Program Files\Adobe\Adobe Creative Cloud\Utils\Creative Cloud Uninstaller.exe). Skipping the uninstallation process.
06/15/21 11:31:40:160 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 9672 | Temp path found for log files (C:\Users\USER\AppData\Local\Temp\\CreativeCloud\ACC\PDApp.log)

This topic has been closed for replies.

1 reply

Community Manager
June 16, 2021

Kindly confirm if you are using any deployment tool for installing the package or trying to install it through a network drive or the file is located on the cloud. If yes, copy the file locally on the machine and then try to install it. 

Make sure to uninstall any older version of Acrobat and close all Microsoft Office apps like Word, Outlook etc.

Participant
June 17, 2021

The installation package is located on local(Desktop, C Drive).
The folder is named "Ondrive_date" because it was downloaded from Ondrive.

I tried to install it after rebooting the PC, but it doesn't work.

Community Manager
June 17, 2021

We might need more details to find the root cause. I would recommend contacting the support team and provide the logs so that they can give you more info. Use log collector tool to collect required Adobe logs: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html