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S
SACE Board Andy
Participant
February 7, 2016
Answered

Get a "Build encountered unrecoverable error" when attempting to update an existing package.

  • February 7, 2016
  • 2 replies
  • 1271 views

Build Log shows the packager is looking for a file that was never created when originally creating the package.

Build Log:

2/8/2016 09:27:05[INFO] AdobePackageBuilder - Build Version - 1.9.4.5

2/8/2016 09:27:05[INFO] AdobePackageBuilder - Logging Level verbosity Set  to 4

2/8/2016 09:27:09 [INFO] AdobePackageBuilder - Sucessfully extracted the product at C:\Users\*******\AppData\Local\Temp\{BC79BBA7-F4F1-42CB-8831-739CCE7A69ED}\ACCCx3_5_0_206

2/8/2016 09:27:09 [INFO] AdobePackageBuilder - Extraction completed with return code = 0

2/8/2016 09:27:13 [WARN] AdobePackageBuilder - No file exist at (C:\Users\*******\Desktop\Adobe Creative Cloud x86\Build\ASU\Tools\CCC\Uninstall\deploy\remove.xml)

2/8/2016 09:27:15 [ERROR] AdobePackageBuilder - Failed to populate data for (C:\Users\*******\Desktop\Adobe Creative Cloud x86\Build\Setup\AME9.0en_GB)

2/8/2016 09:27:15 [ERROR] AdobePackageBuilder - Failed to get Setup folder Info.

I tried removing Media Encoder from list and trying to update again and it still has an error except this time looking for Exception\Code1.0en_GB

Build Log:

2/8/2016 09:33:53[INFO] AdobePackageBuilder - Build Version - 1.9.4.5

2/8/2016 09:33:53[INFO] AdobePackageBuilder - Logging Level verbosity Set  to 4

2/8/2016 09:33:56 [INFO] AdobePackageBuilder - Sucessfully extracted the product at C:\Users\*******\AppData\Local\Temp\{9DCF1858-7B73-4E30-BA59-A4C64C62BEC2}\ACCCx3_5_0_206

2/8/2016 09:33:56 [INFO] AdobePackageBuilder - Extraction completed with return code = 0

2/8/2016 09:33:59 [WARN] AdobePackageBuilder - No file exist at (C:\Users\*******\Desktop\Adobe Creative Cloud x86\Build\ASU\Tools\CCC\Uninstall\deploy\remove.xml)

2/8/2016 09:34:01 [ERROR] AdobePackageBuilder - Failed to populate data for (C:\Users\*******\Desktop\Adobe Creative Cloud x86\Exceptions\CODE1.0en_GB)

2/8/2016 09:34:01 [WARN] AdobePackageBuilder - Failed to rename the update folder - (C:\Users\*******\Desktop\Adobe Creative Cloud x86\Build\Patches\AdobePreviewCC-1.0.0_1.1.1.bak).

I need to update my existing package as creating a new one does not remove the existing installation or save user preferences.

This topic has been closed for replies.
Correct answer alisterblack

I think this might depend on how update is defined.

If you are installing a new version of an application - e.g. Photoshop CC 2015  and you already have Photoshop CC 2014 installed then the behaviour is the same when deploying. It is a complete new binary and will not 'update' the old one.

We also however, have updates which contain bug fixes and security updates. These simply update the application in the usual way.]

Regarding importing prefs, this article might help.

2 replies

alisterblack
alisterblackCorrect answer
Inspiring
February 9, 2016

I think this might depend on how update is defined.

If you are installing a new version of an application - e.g. Photoshop CC 2015  and you already have Photoshop CC 2014 installed then the behaviour is the same when deploying. It is a complete new binary and will not 'update' the old one.

We also however, have updates which contain bug fixes and security updates. These simply update the application in the usual way.]

Regarding importing prefs, this article might help.

S
SACE Board AndyAuthor
Participant
February 10, 2016

So running a package containing Photoshop 2015 on a computer with Photoshop 2014 will not upgrade the existing installation regardless if its a new or updated package?

alisterblack
alisterblack
Inspiring
February 10, 2016

No, it will install a new application.

alisterblack
alisterblack
Inspiring
February 8, 2016

It might be worth deleting cached installers.

You can do this from the Preferences menu in CCP.

Or you may want to try going to the cache folder location and manually deleting the Media Encoder folder in case of corruption.

Might bMimmmmmmmmmmmm

S
SACE Board AndyAuthor
Participant
February 8, 2016

Thanks for the response.

Unfortunately this didn't work. I have also tried updating the package from another PC.

Adobe Live Chat Support's only suggestion was "Create a new package instead". I really don't want to have to do that each time we push updates as I will need to remove the old applications manually and the user preferences will be lost. My understanding is that updating an existing package upgrades the existing applications instead of installing new ones.

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