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Participant
May 29, 2025
Answered

Getting buy option in adobe app

  • May 29, 2025
  • 1 reply
  • 452 views

I have alrready paid for my subscription, but I am getting buy option while trying to install app. Please help or give me another plan.

Correct answer Anshul_Nautiyal

Hi @justalok,

 

Thank you for reaching out.

As checked, you have an active Individual Creative Cloud All Apps plan associated with the Adobe ID used to post this query. You mentioned you're seeing a "Buy/Trial" error when trying to access Adobe apps—please confirm if this is the issue you need assistance with.

To help isolate the issue, please log in at the following link and check if you see the apps with the install option or if you’re also seeing the buy option there:
https://adobe.ly/4dDKUKZ

This will help determine whether the issue is limited to the Creative Cloud Desktop (CCD) app. If it appears to be isolated to the CCD app, please try the following steps:

You may also find this related community thread helpful:
https://adobe.ly/3SolpUj

Hope this helps. Let us know if you need further assistance.

Regards,


^AN

1 reply

Anshul_NautiyalCommunity ManagerCorrect answer
Community Manager
May 29, 2025

Hi @justalok,

 

Thank you for reaching out.

As checked, you have an active Individual Creative Cloud All Apps plan associated with the Adobe ID used to post this query. You mentioned you're seeing a "Buy/Trial" error when trying to access Adobe apps—please confirm if this is the issue you need assistance with.

To help isolate the issue, please log in at the following link and check if you see the apps with the install option or if you’re also seeing the buy option there:
https://adobe.ly/4dDKUKZ

This will help determine whether the issue is limited to the Creative Cloud Desktop (CCD) app. If it appears to be isolated to the CCD app, please try the following steps:

You may also find this related community thread helpful:
https://adobe.ly/3SolpUj

Hope this helps. Let us know if you need further assistance.

Regards,


^AN

justalokAuthor
Participant
May 29, 2025

Thanks for your reply. Able to install icon in https://www.adobe.com/apps/

will try the steps.

 

alok
Community Manager
May 29, 2025

Thanks for the update.

Since you can see the install option on the Adobe web apps page, this suggests that the issue may be limited to the Creative Cloud Desktop app. Please go ahead and try the suggested troubleshooting steps.

If the problem persists after that, feel free to contact us—we’ll be happy to assist you further.

Regards,
^AN