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Jeremiah31291697lcqs
Participant
July 25, 2023
Answered

Getting product license

  • July 25, 2023
  • 3 replies
  • 605 views

Has anyone had an issue getting a license? I have been trying to get our VIP account license renewed since March. The renewal ran out and I had to add a new license to the account so that we can use Adobe products. I have called and been in email contact with our Adobe account rep and still not resolved. It runs out again tomorrow and guess I will just have to add new licenses again to the account.

 

Any help or thoughts? 

This topic has been closed for replies.
Correct answer Ashish_Harrison

Hi @Jeremiah31291697lcqs, thank you for informing us. We have already contacted your respective Customer Success Manager (CSM), and I trust that the issue has been resolved for you.

Thank you!

3 replies

Ashish_Harrison
Adobe Employee
Ashish_HarrisonCorrect answer
Adobe Employee
July 27, 2023

Hi @Jeremiah31291697lcqs, thank you for informing us. We have already contacted your respective Customer Success Manager (CSM), and I trust that the issue has been resolved for you.

Thank you!

Regards,Ashish Harrison
M
Community Expert
Manan JoshiCommunity Expert
Community Expert
July 26, 2023

Moved the dicussion to the Enterprise forum for better help.

-Manan

-Manan
Steve Werner
Community Expert
Steve WernerCommunity Expert
Community Expert
July 25, 2023

Start here:

 

https://helpx.adobe.com/enterprise/using/faq.html

J
Jeremiah31291697lcqsAuthor
Participant
July 25, 2023

Thanks. I get a message that we have some unpaid licenses and to place an order with our account manager. Which is the real issue we are having. Just can't seem to get help on getting a license. I can call, email support, and emailed our account rep, and nothing. Just always get they are working on it. I came here to see if someone from Adobe would see it and help. Never have I ever had this hard of a time tring to pay for something.

Steve Werner
Community Expert
Steve WernerCommunity Expert
Community Expert
July 25, 2023

Unfortunately, you'll never see an Adobe rep for the VIP program in this forum.

And the great majority of users here are not Enterprise users.

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