good morning, in the company did not give me answer,

I need to know that person tallies Harman... I need to make an activation of the enterprise suite... in the company and pick up the ticket and was told that would be activated within 24 hrs a month ago... it does not answer ... I also want to know who is responsible for buying the licenses by HARMAN to get in direct contact with the ... I hope I can help ... sorry raise this kind of ticktes