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ritapalm
Participant
April 17, 2022
Answered

GOoto Admin Console you say, to see payment pdf - not possible to download when logged in

  • April 17, 2022
  • 2 replies
  • 203 views

Hi,

Cannot down load pdf when logged in. That's an issue.

 

Big question is why I have to log in to see an invoice when I'm already loggen in in Admin Console????

 

Rgds Rita

This topic has been closed for replies.
Correct answer Vikrant R

In some cases, you may need to switch your profile to access the Invoices. Invoices and payment methods are associated with the personal profile. So, if you're signed in with a business profile, you'll be prompted to sign in using your personal profile. Similar to the prompt below:

 

https://helpx.adobe.com/enterprise/using/manage-invoices.html

 

Is this the issue you're facing? Or is it something else with the browser, PDF Viewer etc. If yes, can you let us know some details. Browser, default PDF Viewer, OS to help troubleshoot. 

2 replies

Vikrant R
Vikrant RCorrect answer
Inspiring
April 18, 2022

In some cases, you may need to switch your profile to access the Invoices. Invoices and payment methods are associated with the personal profile. So, if you're signed in with a business profile, you'll be prompted to sign in using your personal profile. Similar to the prompt below:

 

https://helpx.adobe.com/enterprise/using/manage-invoices.html

 

Is this the issue you're facing? Or is it something else with the browser, PDF Viewer etc. If yes, can you let us know some details. Browser, default PDF Viewer, OS to help troubleshoot. 

kglad
Community Expert
Community Expert
April 17, 2022

<moved from acct,payment&plan>