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Benjamin_c
Participant
May 25, 2021 6:51 PM UTC
Question

Graduation Adobe Com

Hello,

I finished University after completing an Adobe Spark page for my final assignment. I was told about Graduation Adobe Com. I have been workwith my UK university to try and gain access back in to my adobe account. I was finally able to gain access to my unvieristy account but found that everything has been deleted, or so I thought.



I still have the two hyperlinks for two webapges I made through Adobe Spark. If these two hyperlinks still excist with content than that means that my account must still remain if not been moved.



I thought about migrating the content of my university account over to by personal account but once again I found that all the information had been deleted.
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3 replies

Community Manager
SuJoshiCommunity Manager
Community Manager
May 26, 2021 9:18 PM UTC

Hello,

We might need to check your account status whether it is completely removed or partially. If partially, then you can ask the admin of your org to re-assign the license so that you can take the backup of the cloud contents. 

 

Please send me a private message with your org email ID so that I can check the status.

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    Benjamin_cAuthor
    Participant
    May 27, 2021 8:25 AM UTC

    Morning. Just sent you a PM. Can you confirm if you received it. Thank you. 

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    Community Manager
    SuJoshiCommunity Manager
    Community Manager
    May 27, 2021 9:40 PM UTC

    Hello,

    You can navigate to "https://graduation.adobe.com" and can initiate the student asset migration which will allow migrating the cloud contents from school to personal account. Please check this link for more info: https://helpx.adobe.com/enterprise/admin-guide.html/enterprise/using/migrate-student-assets.ug.html#migrate_assets

     

    If the above process is not working then you have to migrate the contents manually: https://helpx.adobe.com/enterprise/kb/transfer-assets.html

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