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October 15, 2019
Question

Has anyone generated a new package in recent days and not had it install at all?

The installation is failing on a clean Windows 10 1903 VM.

 

My PDApp.log:

 

10/14/19 23:29:18:647 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 6712 | Build Version - 1.15.0.123
10/14/19 23:29:18:647 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 6712 | Logging Level verbosity Set  to 4
10/14/19 23:29:18:711 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 6712 | Successfully fetched the optionXML content from MSI database ...
10/14/19 23:29:18:758 | [INFO] |  | ASU | MSIInvoker | AAMEEUtilities |  |  | 6712 | Path to Process :C:\windows\system32\msiexec.exe Process Directory :C:\windows\system32 arguments being passed : /i "C:\temp\cc2019_20191013\cc2019_20191013.msi" /qn 
10/14/19 23:29:20:219 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 6644 | Build Version - 1.15.0.123
10/14/19 23:29:20:220 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 6644 | Logging Level verbosity Set  to 4
10/14/19 23:29:20:220 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 6644 | Executing immediate custom action for install mode.
10/14/19 23:29:20:220 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 6644 | The CustomActionData string is : mode=install;sourceDir=C:\temp\cc2019_20191013\;installDir=;origDB=C:\temp\cc2019_20191013\cc2019_20191013.msi;installLang=
10/14/19 23:29:20:220 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 6644 | Successfully executed the immediate custom action for install mode .
10/14/19 23:29:28:984 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2452 | Build Version - 1.15.0.123
10/14/19 23:29:28:984 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2452 | Logging Level verbosity Set  to 4
10/14/19 23:29:28:984 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2452 | Executing the deferred custom action.
10/14/19 23:29:28:989 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2452 | Obtained the following as CustomActionData
10/14/19 23:29:28:989 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2452 | (mode=install;sourceDir=C:\temp\cc2019_20191013\;installDir=;origDB=C:\temp\cc2019_20191013\cc2019_20191013.msi;installLang=)
10/14/19 23:29:28:989 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2452 | (mode=install;sourceDir=C:\temp\cc2019_20191013\;installDir=;origDB=C:\temp\cc2019_20191013\cc2019_20191013.msi;installLang=)
10/14/19 23:29:28:989 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2452 | Original database path is : C:\temp\cc2019_20191013\cc2019_20191013.msi
10/14/19 23:29:28:997 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2452 | OptionXML saved at location :: C:\Users\ADMINI~1\AppData\Local\Temp\{8D9492B9-EFF7-4DBC-9993-8D48954E83E4}\\{EA7607BF-222B-4311-97E0-05615DA313F3}
10/14/19 23:29:29:023 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2452 | Build Version - 1.15.0.123
10/14/19 23:29:29:023 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2452 | Logging Level verbosity Set  to 4
10/14/19 23:29:29:023 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2452 | CustomAction Parameters obtained...
10/14/19 23:29:29:023 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2452 |  optXMLPath :: C:\Users\ADMINI~1\AppData\Local\Temp\{8D9492B9-EFF7-4DBC-9993-8D48954E83E4}\\{EA7607BF-222B-4311-97E0-05615DA313F3}
10/14/19 23:29:29:023 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2452 |  setupBasePath :: C:\temp\cc2019_20191013\
10/14/19 23:29:29:023 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2452 |  installDirPath :: 
10/14/19 23:29:29:023 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2452 |  installLang :: 
10/14/19 23:29:29:024 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2452 | Initializing Custom Action Data from parameters
10/14/19 23:29:29:024 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2452 | Provisioning Tool path is (C:\Users\ADMINI~1\AppData\Local\Temp\{8D9492B9-EFF7-4DBC-9993-8D48954E83E4}\\{0453FA6F-8D00-4389-AFD4-4422EB76459A}).
10/14/19 23:29:29:025 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2452 | Starting to run the custom action for install mode
10/14/19 23:29:29:026 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2452 | STEP 1: Starting to parse Option XML.
10/14/19 23:29:29:040 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2452 | Install language fallback contains following languages :
10/14/19 23:29:29:040 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2452 |     (en_GB)
10/14/19 23:29:29:040 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2452 | Self-Update BootStrapper Relative Path doesn't exist.
10/14/19 23:29:29:040 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2452 | Failure in getting Self-Update Folder Path.
10/14/19 23:29:29:040 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2452 | No of updates found (0).
10/14/19 23:29:29:040 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2452 | No of HD products found (17).
10/14/19 23:29:29:041 | [ERROR] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2452 | Failed to get value for conflicting processes...
10/14/19 23:29:29:041 | [WARN] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2452 | Failed to parse the conflictProcessInfo for HD media (CORG1.1)...
10/14/19 23:29:29:044 | [ERROR] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2452 | Failed to get value for conflicting processes...
10/14/19 23:29:29:044 | [WARN] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2452 | Failed to parse the conflictProcessInfo for HD media (LIBS3.4.3)...
10/14/19 23:29:29:044 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2452 | The media info tag marked for auto-install (LIBS) (3.4.3)
10/14/19 23:29:29:050 | [ERROR] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2452 | Failed to get value for conflicting processes...
10/14/19 23:29:29:050 | [WARN] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2452 | Failed to parse the conflictProcessInfo for HD media (CCXP3.1.3)...
10/14/19 23:29:29:071 | [ERROR] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2452 | Failed to get value for conflicting processes...
10/14/19 23:29:29:071 | [WARN] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2452 | Failed to parse the conflictProcessInfo for HD media (CORE1.0)...
10/14/19 23:29:29:074 | [ERROR] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2452 | Failed to get value for conflicting processes...
10/14/19 23:29:29:074 | [WARN] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2452 | Failed to parse the conflictProcessInfo for HD media (COPS1.0)...
10/14/19 23:29:29:077 | [ERROR] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2452 | Failed to get value for conflicting processes...
10/14/19 23:29:29:077 | [WARN] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2452 | Failed to parse the conflictProcessInfo for HD media (CDEC1.0.0)...
10/14/19 23:29:29:079 | [ERROR] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2452 | Failed to get value for conflicting processes...
10/14/19 23:29:29:079 | [WARN] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2452 | Failed to parse the conflictProcessInfo for HD media (COSY4.3.9)...
10/14/19 23:29:29:080 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2452 | The media info tag marked for auto-install (COSY) (4.3.9)
10/14/19 23:29:29:082 | [ERROR] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2452 | Failed to get value for conflicting processes...
10/14/19 23:29:29:082 | [WARN] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2452 | Failed to parse the conflictProcessInfo for HD media (COCM1.0)...
10/14/19 23:29:29:085 | [ERROR] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2452 | Failed to get value for conflicting processes...
10/14/19 23:29:29:085 | [WARN] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2452 | Failed to parse the conflictProcessInfo for HD media (KANC1.0.1)...
10/14/19 23:29:29:085 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2452 | The media info tag marked for auto-install (KANC) (1.0.1)
10/14/19 23:29:29:097 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2452 | Custom deployment path doesnt exist in options XML
10/14/19 23:29:29:097 | [WARN] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2452 | Failed to find Royalty Bearing attribute info.
10/14/19 23:29:29:097 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2452 | Found the AppsPanel attribute info (true)
10/14/19 23:29:29:097 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2452 | Found the AdminPrivilege attribute info (true)
10/14/19 23:29:29:097 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2452 | Number of Medias found = 0

10/14/19 23:29:29:098 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2452 | Deployment Manager is running in Install Mode.
10/14/19 23:29:29:098 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2452 | STEP 2: Starting to launch ASU AAM.
10/14/19 23:29:29:100 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2452 | Created file with ACC Panel Masked C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs\ServiceConfig.xml
10/14/19 23:29:29:100 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2452 | Starting apply CCP ASU.
10/14/19 23:29:29:100 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2452 | Bootstrapper launch location is :: C:\temp\cc2019_20191013\ASU2\Set-up.dat
10/14/19 23:29:29:101 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2452 | Build Version - 1.15.0.123
10/14/19 23:29:29:101 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2452 | Logging Level verbosity Set  to 4
10/14/19 23:29:29:101 | [FATAL] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2452 | Failed to launch the Bootstrapper process.Stopping the installation process.
10/14/19 23:29:29:101 | [WARN] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2452 | CCP ASU installation failed with ErrorCode (81). Ignoring this ASU failure.
10/14/19 23:29:29:101 | [INFO] |  | ASU | DeploymentManager | AAMEEUtilities |  |  | 2452 | Skipping custom installs, either path does not exist or not directory (C:\temp\cc2019_20191013\pre)
10/14/19 23:29:29:101 | [ERROR] |  | ASU | DeploymentManager | HDPIMWrapper |  |  | 2452 | Failed to initialize HDPIM wrapper, failed to load HDPIM library/Setup () (C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\Setup.exe)...
10/14/19 23:29:29:101 | [WARN] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2452 | Failed to initialize HDPIM for conflict processes handling ...
10/14/19 23:29:29:101 | [ERROR] |  | ASU | DeploymentManager | HDPIMWrapper |  |  | 2452 | Failed to initialize HDPIM wrapper, failed to load HDPIM library/Setup () (C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\Setup.exe)...
10/14/19 23:29:29:101 | [WARN] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2452 | Failed to initialize HDPIM library while installing updates ... 
10/14/19 23:29:29:102 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2452 | Starting to clean the partially installed payloads.
10/14/19 23:29:29:105 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2452 | No payloads are required to be cleaned up. So Adobe Installer is not invoked.
10/14/19 23:29:29:105 | [ERROR] |  | ASU | DeploymentManager | HDPIMWrapper |  |  | 2452 | Failed to initialize HDPIM wrapper, failed to load HDPIM library/Setup () (C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\Setup.exe)...
10/14/19 23:29:29:105 | [ERROR] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2452 | Failed to initialize HDPIM library in cleanup mode ... 
10/14/19 23:29:29:114 | [INFO] |  | ASU | OPM | OPM |  |  | 2452 | Build Version - 10.0.0.130
10/14/19 23:29:29:114 | [INFO] |  | ASU | OPM | OPM |  |  | 2452 | Logging Level verbosity Set  to 4
10/14/19 23:29:29:116 | [INFO] |  | ASU | OPM | OPM |  |  | 2452 | Schema version and schema compatibility version are same or greater than current

10/14/19 23:29:29:191 | [WARN] |  | ASU | OPM | OPM |  |  | 2452 | Failed in key1 generation
10/14/19 23:29:29:202 | [WARN] |  | ASU | OPM | OPM |  |  | 2452 | Failed in key1 generation
10/14/19 23:29:29:202 | [WARN] |  | ASU | OPM | CryptEngine |  |  | 2452 | Failed in key1 generation
10/14/19 23:29:29:231 | [WARN] |  | ASU | OPM | OPM |  |  | 2452 | Failed in key3List generation
10/14/19 23:29:29:231 | [ERROR] |  | ASU | OPM | CryptEngine |  |  | 2452 | Failed in key3List generation
10/14/19 23:29:29:232 | [INFO] |  | ASU | OPM | OPM |  |  | 2452 | _opm_handle_OPDReturnedStatus called with opdStatus as:0
10/14/19 23:29:29:232 | [INFO] |  | ASU | OPM | OPM |  |  | 2452 | No Record found for the input fields in opm_getValueForKey
10/14/19 23:29:29:365 | [INFO] |  | ASU | DeploymentManager | AAMEEUtilities |  |  | 2452 | The output of process received  in execWithOutput : 
Microsoft Windows [Version 10.0.18362.418]

10/14/19 23:29:29:380 | [INFO] |  | ASU | DeploymentManager |  |  |  | 2452 | Event Guid generated is: '8db4be02-1d60-4df0-95fd-a9e28da12252'
10/14/19 23:29:29:389 | [INFO] |  | ASU | DeploymentManager |  |  | HTTPConnector | 2452 | GetIEProxyInfo - Failed to get proxy for the url, error:12180
10/14/19 23:29:30:453 | [INFO] |  | ASU | DeploymentManager |  |  | HTTPConnector | 1744 | HTTP Request Status code 200.
10/14/19 23:29:30:453 | [INFO] |  | ASU | DeploymentManager |  |  | HTTPConnector | 2452 | The http request returned HTTP_Status:0 HttpCommunicator error:0 
10/14/19 23:29:30:454 | [INFO] |  | ASU | DeploymentManager |  |  |  | 2452 | Waiting for the async thread to get the task completed
10/14/19 23:29:30:454 | [INFO] |  | ASU | DeploymentManager |  |  |  | 5760 | Async thread is completed. Now exiting from function.
10/14/19 23:29:30:502 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2452 | The install workflow is terminating.
10/14/19 23:29:31:812 | [INFO] |  | ASU | MSIInvoker | AAMEEUtilities |  |  | 6712 | Process creation completed.
10/14/19 23:29:31:812 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 6712 |  The return Code from Create Process (1603).
10/14/19 23:29:33:171 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 6712 | Setup exiting with return code (6)

 

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    5 replies

    gianfrancop44245554
    Participating Frequently
    October 24, 2019

    We are in the paranormal behavior here... I renamed the folder "ASU_5.0" to "ASU2" (because logs...) and now it works!! 

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    Participant
    December 26, 2019

    Cleaning folders did nothing, but this renaming helped. Thank you!

    P.S. TechSupport should pin this advice somewhere, or better yet - fix the packager.

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    gianfrancop44245554
    Participating Frequently
    October 23, 2019

    Hello, same behavior here! Exit code 6 when I try to install Adobe Creative Cloud Desktop 5.0 on Windows 10. Same package on Windows 7 (x64) works fine!

     

    It seems something wrong with the path where the setup files are stored locally....

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    Inspiring
    October 24, 2019

    On a slightly separate issue, when it was successful, if I tried to run it in a VM for imaging purposes, sysprep will actually fail 😞 

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    gianfrancop44245554
    Participating Frequently
    October 24, 2019

    Update - I cleaned the folder:

     

    - C:\Windows\Temp

    - C:\Windows\Installer

     

    After this it works... But I don't know why.

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