Pigment's Plaza

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Question

Having Download Issues with Installers

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I've been trying to get Adobe Ilustrate and Adobe Cloud on my Windows Laptop and when I try and open the installers, but none of them actually open, they just slighly load but never open. I've tried almost everything I can find but it hasn't yet worked.

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Legend

Hi,

We're chiming in to see if you got the issue resolved?

Let us know. ^SG

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Community Expert

Community Expert

You first download and install the Cloud Desktop app. Then install the apps using the Desktop app.

Download Adobe Creative Cloud apps | Free Adobe Creative Cloud trial

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Pigment's PlazaAuthor

Participant

I still haven't figured it out ahhhhhhhg

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Community Expert

Community Expert

install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs.

if you have trouble downloading the cc desktop app or you see an error message when trying to install, make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

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Pigment's PlazaAuthor

Participant

I've tried all of this, but no matter what all that happens is my mouse changes to the loading blue circle but nothing happens 😛

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