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Participant
April 11, 2016
Answered

Having problems installing AUSST. It keeps exiting with Code 3 (Could not create Folder).

  • April 11, 2016
  • 3 replies
  • 4459 views

I am trying to set up AUSST on a Windows server but it keeps failing with exit code 3. I have tried setting up IIS7 and Apache2.4 and have given all users full control of the folders. If I create the update folder before running the command then it recognises the folder is there and asks if it is OK to delete it. The folder then disappears but the command fails to create the new folder. I have tried running the Command Prompt as Administrator and with my normal admin account but I get the same message.

Log File:

04/11/16 11:36:35:840 | [INFO] |  | AAMEE | Utilities | AUSST |  |  | 1100 | Rootpath = /apache24/htdocs/adobe

04/11/16 11:36:37:997 | [INFO] |  | AAMEE | Utilities | AUSST |  |  | 1100 | Folder exists at given root path! All the contents of the folder will be deleted.

04/11/16 11:36:40:202 | [FATAL] |  | AAMEE | Utilities | AUSST |  |  | 1100 | Could not create Folder /apache24/htdocs/adobe.

04/11/16 11:36:40:217 | [ERROR] |  | AAMEE | Utilities | AUSST |  |  | 1100 | Could not access the specified path.                     

04/11/16 11:36:40:217 | [ERROR] |  | AAMEE | Utilities | AUSST |  |  | 1100 | Failed to add Update jobs for new setup.

04/11/16 11:36:40:232 | [INFO] |  | AAMEE | Utilities | AUSST |  |  | 1100 | AdobeUpdateServerSetupTool Returned with code: 3.

This topic has been closed for replies.
Correct answer lcssa38408775

I followed that guide while setting it up. The only thing it says regarding my issue is to make sure the folder has write permissions. I gave everyone write permissions and got the same error message.

I ended up setting it up on an old Apple XServe and it worked straight away. I can only assume it did not like being done on Windows 10.

3 replies

Participant
November 18, 2019

An old thread, but still the first search result on Google.

 

FYI I had to stop the IIS website I'd created to host the updates, before it would continue - otherwise I had the same error 3 about folder permissions.

alisterblack
Inspiring
April 26, 2016

Have you checked our documentation Using the Adobe Update Server Setup Tool (AUSST)

This gives instructions for setting up an IIS server and includes a Troubleshooting section.

lcssa38408775AuthorCorrect answer
Participant
April 27, 2016

I followed that guide while setting it up. The only thing it says regarding my issue is to make sure the folder has write permissions. I gave everyone write permissions and got the same error message.

I ended up setting it up on an old Apple XServe and it worked straight away. I can only assume it did not like being done on Windows 10.

Participant
July 20, 2016

Had the same issue Windows 7

the --root="..... couldnt be "/Adobe/...etc"   needed to be --root="c:/Adobe...

Kanikas
Legend
April 11, 2016