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Participant
February 9, 2015
Question

Having serious problems deploying Adobe Reader 11.0.10

  • February 9, 2015
  • 1 reply
  • 1266 views

I had a heck of a time trying to extract the .msi but I was finally able to do it.

However when I add the .msi to the Group Policy object. Instead of installing Adobe Reader 11.0.10 it installs 11.0.0

What the!!!!

Instead of updating from 11.0.8 to 11.0.10

It rolls back

From 11.0.8 to 11.0.0. Then has the audacity to tell me "There's a new update available".

I'm using the .msi that was exctracted from AdbeRdr11010_en_US.exe . I've done this for the past 10+ versions and never had these stupid stupid stupid issues.

Can someone please tell me what I'm doing wrong.

The download here http ://www.adobe.com/support/downloads/product.jsp?platform=windows&product=10 is absolutely worthless. It gives you a .msp which you can't use in Group Policy. Unless there is a way to extract a .msi out of that, which I am not aware of.


Anyway I've always been just able to extract the AcroRead.msi and update everyone's machines using that. Now it wants to roll back the version to 2012.

Please help.

edit:

I have now attempted to do this....

http://www.itninja.com/blog/view/how-to-deploy-adobe-reader-xi-11-0-02-through-gpo

It still installs 11.0.0 like a stubborn idiot. It refuses to install 11.0.10.

I tried

msiexec /a C:\b\AcroRead.msi

msiexec /a C:\b\AcroRead.msi /p C:\b\AdbeRdrUpd11010.msp

I also tried:

msiexec /a C:\b\AcroRead.msi

msiexec /a C:\b\AcroRead.msi /p C:\b\AdbeRdrUpd11001.msp

msiexec /a C:\b\AcroRead.msi /p C:\b\AdbeRdrSecUpd11002.msp

msiexec /a C:\b\AcroRead.msi /p C:\b\AdbeRdrUpd11003.msp

msiexec /a C:\b\AcroRead.msi /p C:\b\AdbeRdrUpd11004.msp

msiexec /a C:\b\AcroRead.msi /p C:\b\AdbeRdrSecUpd11005.msp

msiexec /a C:\b\AcroRead.msi /p C:\b\AdbeRdrUpd11006.msp

msiexec /a C:\b\AcroRead.msi /p C:\b\AdbeRdrUpd11007.msp

msiexec /a C:\b\AcroRead.msi /p C:\b\AdbeRdrSecUpd11008.msp

msiexec /a C:\b\AcroRead.msi /p C:\b\AdbeRdrUpd11009.msp

msiexec /a C:\b\AcroRead.msi /p C:\b\AdbeRdrUpd11010.msp

Not a whole lot of good that did.

I'm really struggling here.

The documentations on AIP are absolute monsters that assume you already know a lot of the information

This topic has been closed for replies.

1 reply

EnterpriseHelp
Inspiring
February 9, 2015

The documentation for AIP/GPO/installation resides here: http://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/index.html

Verify you're following the best practices and steps.

Installers: 11.0.10 Planned update, Dec 9, 2014 — Acrobat and Adobe Reader Release Notes

hth,

Ben

Participant
February 10, 2015

Administrative Installation Points — Enterprise Administration Guide

Ok so lets take this. Step #2


" Understand the and adhere to the AIP. Create the AIP accordingly:"

What on earth does that mean? I'm sorry but my specialization is not in this field. I just want to know why it deploys 11.0.0 instead of 11.0.10. Not really trying to reinvent space rocket technology.

Before I used to just be able to get the .msi out of the .exe and push that across.

Now honestly the language that these manuals use is to assuming that I already know a lot of information.

But that's not really the trouble. The trouble is, after reading that guide some more it looks like I've already taken a lot of those steps and have had 0% luck

I do appreciate your help though.

EnterpriseHelp
Inspiring
February 10, 2015

You don't need to extract anything. You can navigate directly to the uncompressed installers from the ETK (www.adobe.com/go/acrobatetk) or the release notes. That said, if you already have the files, those should work.

You do need to follow the documentation (every step--not only "a lot of the steps"). There's a best practices section and a troubleshooting section. For example, the doc says "don't install in a root dir" which you are doing.

hth,

Ben