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Gerald5C3E
Participant
May 10, 2021 5:48 PM UTC
Answered

Having trouble accessing any app on Adobe

I downloaded Adobe Creative Cloud and I can't seem to access any apps. I downloaded photoshop, Indesign, and Illustrator. Whenever I opened the app this pops up. Sorry, your sign-in attempt doesn't match the Egress IPs of the profile that this machine is assigned to. Please contact your IT administrator. I need to access these apps for my schooling. Please HELP.
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    SuJoshiCorrect answer
    Community Manager
    May 10, 2021 9:54 PM UTC

    If you have purchased the license under your account then you have to delete the "OperatingConfig" folder from the below location which would fix your issue:

    Windows: C:\\ProgramData\\Adobe

    Mac : "/Library/Application Support/Adobe

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    5 replies

    Community Manager
    SuJoshiCommunity Manager
    Community Manager
    May 10, 2021 8:10 PM UTC

    Hello,

    Please confirm if you are trying to access your personal subscription/Individual license?

    It seems that shared device license apps were installed on your device which has some restrictions.

     

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    Gerald5C3EAuthor
    Participant
    May 10, 2021 9:50 PM UTC

    I don't understand what a personal subscription or a individual license is? I just know that I purchased Adobe and I can't access it.

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    Community Manager
    SuJoshiCommunity ManagerCorrect answer
    Community Manager
    May 10, 2021 9:54 PM UTC

    If you have purchased the license under your account then you have to delete the "OperatingConfig" folder from the below location which would fix your issue:

    Windows: C:\\ProgramData\\Adobe

    Mac : "/Library/Application Support/Adobe

    Translate
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