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NeoTheOne88
Participant
February 1, 2024
Answered

Having trouble in installing acrobat DC : Error code 136

  • February 1, 2024
  • 3 replies
  • 1512 views

Hi team ,

i have a corporate adobe cc and am trying to install acrobate and it throws a error code 136.

 

Exit Code: 7
Please see specific errors below for troubleshooting. For example,  ERROR: DW003, DW071 ...


-------------------------------------- Summary --------------------------------------

 - 0 fatal error(s), 2 error(s) 



----------- Payload: Adobe Acrobat 23.8.20470.0 Adobe Acrobat\Setup.exe_23.008.20470 -----------

ERROR: DW071: 

ERROR: DW003: Third party payload installer Adobe Acrobat\Setup.exe failed with exit code: 1603

 Kindly help 

    This topic has been closed for replies.
    Correct answer NeoTheOne88

    you're welcome (and keep us updated).


    after connecting with IT admin, he suggested i do an adobe clean uninstall and reinstall. this worked

    3 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 1, 2024

    you should contact your admin.

     

    for others with exit code 7, this is more relevant, https://helpx.adobe.com/creative-cloud/kb/error-exit-6-exit-7-cc.html

    N
    NeoTheOne88Author
    Participant
    February 2, 2024

    thank you. Will check with our IT admin

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 2, 2024

    you're welcome (and keep us updated).

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 1, 2024

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



    <"moved from download & install">
    gupta shivangi
    gupta shivangi
    Legend
    February 1, 2024

    Hi there,

    Please follow the suggestion mentioned here: https://adobe.ly/4bkqaGr

    Let us know if it helps.

    Regards,

    Shivangi

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