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trevoredd
Participant
October 4, 2016
Answered

Having trouble installing Acrobat Pro DC Creative Cloud.

  • October 4, 2016
  • 3 replies
  • 1515 views

There is documentation on creating the package and then using the MSI and then separate documentation stating that you must use the setup.exe as the MSI fails.  I have found this to be true but still having trouble creating an SCCM install package with the setup.exe that works properly and doesn't ask for licensing or to sign in.  Is there documentation on this process?

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Correct answer Steve Cordero

Hmmm...  everything else in CC is installing and licensing without issue, correct? OK,  then let's try and get forward progress with a workaround.  It sounds like you are installing other CC applications.  If that is the case, then try this process as a test on a test machine environment to make sure it will work for you. 

1.  Download the Continuous Acrobat installer

2.  Expand the compressed installer to it's components to a location of your choosing.

3.  Download and install the Adobe Customization Wizard DC

4.  Launch the Adobe Customization Wizard DC. 

5.  Navigate to the MSI file in the Acrobat folder and open it.  

6.  You can use the CC Serial number in the Adobe Customization Wizard DC and use the Grant Offline Exception.

7.  You can check the Accept EULA box here too. 

8.  If you are turning OFF the Online Services and Sign-In make those changes and any other customizations that you want/need in the Adobe Customization Wizard DC associated panels. 

9. Then build your installation command line instruction making sure to include the MST file (e.g. AcroPro.mst ) that is built by the Adobe Customization Wizard DC for the install. 

An very basic example would be something like this:

msiexec.exe /i AcroPro.msi TRANSFORMS="AcroPro.mst" /qn

The ETK has a much more complete/complex example that is used for the Acrobat XI install.

11.  Launch Acrobat DC

12. Are you still getting the prompt to Sign-In and Activate?

3 replies

EnterpriseHelp
Inspiring
October 4, 2016
trevoredd
trevoreddAuthor
Participant
October 4, 2016

I have already read through this document.  It goes through the msi install procedure but nowhere does it mention the issues with Acrobat DC and installing with MSI.  As stated on this page: Deploy Adobe Acrobat XI or DC ..."If you use the CCP package MSI instead of the package setup.exe to deploy the package, Acrobat DC is not installed?

I have tried creating packages using just the setup.exe and I can push out Acrobat Pro but it later as issues with activation and prompting for sign in to the creative cloud.  This just doesn't work in Enterprise.

Steve CorderoCorrect answer
Adobe Employee
October 7, 2016

Hmmm...  everything else in CC is installing and licensing without issue, correct? OK,  then let's try and get forward progress with a workaround.  It sounds like you are installing other CC applications.  If that is the case, then try this process as a test on a test machine environment to make sure it will work for you. 

1.  Download the Continuous Acrobat installer

2.  Expand the compressed installer to it's components to a location of your choosing.

3.  Download and install the Adobe Customization Wizard DC

4.  Launch the Adobe Customization Wizard DC. 

5.  Navigate to the MSI file in the Acrobat folder and open it.  

6.  You can use the CC Serial number in the Adobe Customization Wizard DC and use the Grant Offline Exception.

7.  You can check the Accept EULA box here too. 

8.  If you are turning OFF the Online Services and Sign-In make those changes and any other customizations that you want/need in the Adobe Customization Wizard DC associated panels. 

9. Then build your installation command line instruction making sure to include the MST file (e.g. AcroPro.mst ) that is built by the Adobe Customization Wizard DC for the install. 

An very basic example would be something like this:

msiexec.exe /i AcroPro.msi TRANSFORMS="AcroPro.mst" /qn

The ETK has a much more complete/complex example that is used for the Acrobat XI install.

11.  Launch Acrobat DC

12. Are you still getting the prompt to Sign-In and Activate?