Hello, I have recently lost access to my admin console. Can someone please assist? I tried going to Virtual Assistant but they have not been able to help. Please help!

Hi Agathi,

Thank you for reaching out. I’m really sorry you’re running into this issue. I can understand how frustrating it is when you’re unable to access the Admin Console.

I looked up your account using the email associated with the account you’ve utilized to post here and can confirm that you’re set up as the Admin for a Creative Cloud complimentary membership. Issues like this can sometimes occur for a variety of reasons, including temporary technical or network-related hiccups.

To help get this sorted, I’ve shared a thread below that walks through the most common causes along with steps you can try:
https://adobe.ly/4cgVp7O

If you’ve already gone through these or if things still don’t seem to work, please don’t worry, just let me know, and I’ll be happy to stay with you and figure this out together.

Appreciate your patience, and we're here whenever you need further help.

Thanks
^BS