Hello, Im using Adobe sign API for users to send documents for e-sign directly through our app. But each time it delivers, it shows up with "DEMO USE ONLY" despite us having premium paid. Thank you

Hi there,

I understand how confusing this can be, especially when you’re on a paid plan and still seeing “DEMO USE ONLY” on your agreements. I know this can feel frustrating when everything seems like it should already be set up correctly.

Why is this happening
This usually occurs when agreements are sent using a Developer (test) account, which is meant only for testing. Adobe automatically adds the “DEMO USE ONLY” label to anything sent from these accounts, even if you also have a paid Acrobat Sign plan.
We’ve checked your account associated with the email linked to your community profile, and it appears the same email address is used for both the Developer account and the paid account, which is a common cause of this behavior.

How can you resolve this
To remove the watermark:

• Use a production (paid) Acrobat Sign account for sending agreements via the API

• Update the Developer account to use a different email address, or use a separate production user for API access

• Make sure your API calls are sent through the production environment, not the testing/sandbox one

Once the API requests come from the production account, the “DEMO USE ONLY” watermark will no longer appear. To know more, see: https://helpx.adobe.com/sign/faq/api.html

Please let us know if this helps, and feel free to reach out if you need any further assistance.

Thanks!
^BS