Skip to main content
Participant
December 25, 2024
Question

Hello, it doesnt show me manage plan or cancel

  • December 25, 2024
  • 1 reply
  • 1530 views

Its very strange but I have a 14 days free trial active, when I go to plans it doesnt show "manage plan" like it should, and I am scared because they are gonna charge me 5 of January and I cannot cancel (I just wanted to try it out) Please any help is appreciated.

1 reply

kglad
Community Expert
Community Expert
December 25, 2024

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Jeffrey_A_Wright
Legend
December 25, 2024

Roberto, please make sure that you are signing in under the account associated with your Creative Cloud for Team membership. Please see https://adobe.ly/4iSSK5z for details on how to use the Account Chooser to select the correct account. ^JW

Participant
December 25, 2024

I am with the right and only account I have.