Participant
December 25, 2024
Answered
Hello, it doesnt show me manage plan or cancel
- December 25, 2024
- 11 replies
- 2586 views
Thank you for taking the time to report this, and for including the exact Chrome build and OS version, that detail matters when we're trying to pin down environment specific behavior.
We don't have a confirmed, reproducible report yet that ties the missing Manage Plan option to Chrome specifically on Linux. For reference, here's what the page is supposed to show, from Cancel your Adobe trial or subscription:
A few things that have resolved similar missing button reports for other users on desktop browsers:
Since you've already cancelled through the mobile browser, there's nothing further needed on that plan. If you're open to it, a screenshot of the Plans page as it appeared on Linux Mint, or any errors from Chrome DevTools, would help us put together a clear reproduction case for the team that owns that page. If it happens again on a different account, support can also take a closer look at adobe.com/support.
Let us know if anything else comes up.
~Tariq
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