Skip to main content
Participant
December 25, 2024
Answered

Hello, it doesnt show me manage plan or cancel

  • December 25, 2024
  • 11 replies
  • 2586 views

Its very strange but I have a 14 days free trial active, when I go to plans it doesnt show "manage plan" like it should, and I am scared because they are gonna charge me 5 of January and I cannot cancel (I just wanted to try it out) Please any help is appreciated.

Correct answer Tariq Ahmad Dar

@defaultj3r5z5ox6wuq, 
 

Thank you for taking the time to report this, and for including the exact Chrome build and OS version, that detail matters when we're trying to pin down environment specific behavior.

We don't have a confirmed, reproducible report yet that ties the missing Manage Plan option to Chrome specifically on Linux. For reference, here's what the page is supposed to show, from Cancel your Adobe trial or subscription:

  • Sign in to your Adobe account, select Manage plan under the active plan
  • Select Cancel your plan, then follow the on screen steps to confirm

 

A few things that have resolved similar missing button reports for other users on desktop browsers:

  • Open the Plans page in a private or incognito window with extensions disabled, ad blockers and privacy extensions have shown up as the cause in several reported cases
  • Clear cookies and site data for adobe.com and account.adobe.com, then sign in again
  • Confirm there isn't a pending or failed payment on the account, the Manage plan option can be temporarily hidden while a payment is processing

Since you've already cancelled through the mobile browser, there's nothing further needed on that plan. If you're open to it, a screenshot of the Plans page as it appeared on Linux Mint, or any errors from Chrome DevTools, would help us put together a clear reproduction case for the team that owns that page. If it happens again on a different account, support can also take a closer look at adobe.com/support.

Let us know if anything else comes up.

 

~Tariq

 

11 replies

Participant
September 4, 2026

THIS IS HAPPENING TO ME TOO. It’s infuriating. I feel like I’m being scammed.

Community Manager
September 4, 2026

Hi ​@defaultj3r5z5ox6wuq, 

Thanks for reaching out, and sorry for the troubled experience. 
Could you let us know if you have opted an individual license trial or a team license trial, before we could assist you further?

~Tariq 

Participant
September 4, 2026

You have a problem with your webiste. I was able to see the button to cancel when accessing on Chrome on my Google Pixel phone. But on Chrome on my Linux desktop it was not giving me the manage plan option, just like the screenshots from other users. I’ve managed to cancel my plan now, but to be clear this isn’t user error - this is a bug with your website. To recreate. try accessing from: Chrome Version 152.0.7977.64 (Official Build) (x86_64) from Linux Mint. 
 

kglad
Community Expert
Community Expert
December 25, 2024

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Jeffrey_A_Wright
Legend
December 25, 2024

Roberto, please make sure that you are signing in under the account associated with your Creative Cloud for Team membership. Please see https://adobe.ly/4iSSK5z for details on how to use the Account Chooser to select the correct account. ^JW

Participant
December 25, 2024

I am with the right and only account I have.