Hello, my payment method has an issue and I’m currently a student. I’m no longer using the subscription and I can’t afford to continue it. I would like to cancel my plan without any cancellation fee. Could you please help me with that?

Thanks for reaching out.

I checked your account and can see that you currently have an active Photography plan (annual, paid monthly) since 3+months.

1. Subscription cancellation can only be done when there are no pending dues on the account.  More details: https://adobe.ly/4urQVla

2. Early termination fee is charged only when you cancel the plan before term end.  More details: https://adobe.ly/4dqC2Ke

It is usually advisable to opt for a monthly plan if you wish to use the app for limited duration.

^Shivangi
^SG

Thanks for reaching out.

I checked your account and can see that you currently have an active Photography plan (annual, paid monthly) since 3+months.

1. Subscription cancellation can only be done when there are no pending dues on the account.  More details: https://helpx.adobe.com/account/individual/billing-and-payments/payment-and-billing-issues/retry-failed-or-missed-payment.html
2. Early termination fee is charged only when you cancel the plan before term end.  More details: https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

It is usually advisable to opt for a monthly plan if you wish to use the app for limited duration.

^Shivangi