Help changing profiles

Forum|Forum|4 years ago
March 16, 2022
2 replies
173 views

I have never had adobe, but i have installed it and signed in using my work email. I now want to added on the employer plan but when i sign out and try to sign back in with the employer email it keeps bringing be back to mine. How do i essentially get rid of my profile?

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Abambo

Community Expert

You don't see a screen like this one, when you attempt to sign in:

ABAMBO | Hard- and Software Engineer | Photographer

John T Smith

Community Expert

1st make sure your personal subscription is not active

-Log-in to your Adobe account and click this link https://account.adobe.com/plans

2nd log OUT of your personal subscription... you MAY need to uninstall and/or use the cleaner

-https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html to remove programs

3rd log IN to your employer account... IF you uninstalled you need to do a fresh install

When you have a subscription
-sign in to your account with your ID and password
-Cloud Manager to install all programs https://www.adobe.com/ie/creativecloud/desktop-app.html
-https://community.adobe.com/t5/get-started/how-to-activate-your-adobe-software/td-p/9636861?page=1

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