Help... Error 2753. The File 'acrosup64.dll' is not marked for installation.

Hello,

I receive the error message below when trying to install 11.0.20.

I have followed all of the instructions that have been used in our office the past.

My initial extraction if from: AcrobatPro_11_Web_WWMUI.exe (file date 3/7/2013)

I am testing the install by using the following before I try a GPO deployment.

C:\Windows\system32>msiexec /i C:\AdobeProTransform\AcroPro11020\AcroPro.msi TRA

NSFORMS=AcroPro.mst

Running Adobe Cleaner does not help.

this Adobe Kb does not help either: Internal error 2753 when installing Acrobat or Reader

Please let me know what additional information you need.

thank you