HELP! I cannot get help to speak with someone about my company's licensing account

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Can ANYONE help me with trying to locate help to get access to my company's account? We are on a licensing subsription and no-one knows the login or where to find the information. I need to work out what we are using and who has licences attached to their profiles. I cannot locate ANYWHERE to get help.

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kgladCorrect answer

Community Expert

We don't have a list of who purchased/when or who was the admin.

then you can't establish you own the licenses and that's why adobe shouldn't give you control of those licenses.

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from account, payment and plan">

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kris_6470Author

Participating Frequently

I have just started at this company. No-one knows who has the licences or what accounts they are under. I only have licence numbers. Adobe support couldn't help me yesterday.

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sprinklr-integration-user

Inspiring

Hello there,

I could not see any active subscription associated with your email address. You can get all the information about the enterprise and teams license here: https://adobe.ly/4doKO8x

Let us know if you have any questions.

Thanks,

Shivangi

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