Help Identifying and Cancelling an Unknown Adobe Charge

Forum|Forum|10 months ago
March 4, 2025
2 replies
344 views

Hi,

Our company is receiving a recurring charge from Adobe, but we are unable to identify which account or email it is linked to. We would appreciate your help in finding out which subscription is associated with this charge so we can review and cancel it if necessary.

Looking forward to your assistance.

Yael

Billing

kglad

Community Expert

you can use your console to get help.

A

Anshul_Nautiyal

Community Manager

Hi @yael_9564,

Thanks for reaching out. I checked and couldn't find an active subscription associated with the Adobe ID you used to post this query. Could you please share the Adobe ID linked to your subscription with me via personal message so I can assist you further?

You can refer to this guide on how to send a personal message: How to Send a Personal Message in the Community.

Looking forward to your response.

Regards,
^AN

B

beverly_0684

Participant

Hi, I have the same problem. I tried a trial subscription, and then after 3days of trial i canceled the plan and notice after 7days it was automatically deducted from my account. How do I cancel the subscription or remove my bank details in payment methods?

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from account, payment & plan">

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