Help need for creative cloud set-up install after uninstall

Question

I am stuck for installing the Creative Cloud after uninstalling it on Win10.

My creative cloud app suddenly mentioned issues for launching. Cannot start the application and thus i uninstall the app in control panel to try reinstall

After uninstall everything, I have no way to install the creative cloud app back. The set up program will not open with admin but only create some files such as a OOBE folder in the system.

Many methods tried including:

The creative cloud desktop uninstaller app - click repair will mention repair failed beccause error. click uninstall will mention uninstall succeed but with error. either without error code.

Also use CC cleaner tools to remove All.

But the set up app is still not working.

Can anyone help to figure out how to solve this? Any special key in Registry is stopping this or if I missing some C++ why there is not even an error?

kglad · Answer

skip to the clean install steps that are applicable:

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*

if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded