Help Needed: Egress IP's not Recognized

Forum|Forum|6 years ago
March 11, 2019
5 replies
52437 views

I get the following Error message when I try to open a CC app on a lab machine. Federated ID's and on shared (lab) machines.

"Sorry, your sign-in doesn't match the IP range of your assigned lab. Please contact you IT Administrator"

The ip address of the lab machine has been listed under Egress IP's for the shared device configuration

Correct answer SuJoshi

Hello mlevings1,

Kindly go to the "Go" option at the top side of the screen/desktop, select "Go to Folder" option and enter this location "/Library/Application Support/Adobe" on that box and under Adobe folder search for "OperatingConfigs" folder which you can remove/delete from the machine.

Please let us know if that fixed your issue.

M

mlevings1

Participant

I am having the same Egress IP error - using MacOS - but cannot find any files with OperatingConfigs, even if I search the library for hidden files. I also tried looking through the OOBE folder but didn't find anything that looked like the name matched with any of the suggestions I've seen. My IT department cannot seem to help. Hope someone has some advice!

this issue only arose when I brought my computer home.

S

SuJoshi

Correct answer

Community Manager

Hello mlevings1,

Kindly go to the "Go" option at the top side of the screen/desktop, select "Go to Folder" option and enter this location "/Library/Application Support/Adobe" on that box and under Adobe folder search for "OperatingConfigs" folder which you can remove/delete from the machine.

Please let us know if that fixed your issue.

M

mlevings1

Participant

Brilliant! that fixed it. I should have asked here first instead of spending so much time wresting with IT departments.

wayned62018916

Participant

Thank you for this, saved me hours of troubleshooting

P

Plattinum2k

Participant

I know this thread is old, but given the current world-wide requirement to work from home, I can only imagine that everyone might run into this very issue as they migrate their services to online and remote for their users and students.

In our case, our institution had deployed an Adobe Cloud Package in-house to all our devices. Once users began taking them home, they began encountering the Egress IP error, despite having federated accounts.

Even if you completely remove Adobe and all its products, including the Cloud App, and run the Adobe CC Cleaner Tool, there are numerous folders that remain intact on the computer. The one we found as the culprit was the "C:\ProgramData\Adobe\OperatingConfigs" folder. As soon as I renamed OperatingConfigs to OperatingConfigs.old, the Egress IP error no longer appeared and applications ran as expected.

TL:DR

Ren "C:\ProgramData\Adobe\OperatingConfigs" "C:\ProgramData\Adobe\OperatingConfigs.old"

C

cbgomez

Participant

Thank you so much for this. Before coming across your answer, I've been uninstalling and reinstalling my Adobe apps for days. The IT personnel did not also know what to with that egress IP error. Your tip worked immediately. Thanks!