Help Needed – Lost Access to XD Files After Email Update

Hi @Shadi38770646t01u,

Thank you for the update. If you have already tried the steps mentioned earlier, I would recommend asking your administrator to open a support case through the Admin Console. You can refer to the following document for detailed instructions on how to open a support case:
https://adobe.ly/4lEr2Kw

If your admin has already submitted a case, please feel free to share the case number with me via a personal message. You can find guidance on how to send a personal message within the Adobe Community here:
https://adobe.ly/3U3eikQ

Please let us know if there is anything else we can assist with.

Hi @Shadi38770646t01u,

Thank you for reaching out. Based on your query, it appears that your team member has lost access to all Adobe XD files following a company-mandated email update due to a brand change, and you would like to recover those files. Please confirm if this is the issue you need assistance with.

Adobe provides an Asset Reclamation Tool that can help in such cases. If your organization uses Adobe storage for business, it is possible to reclaim and transfer assets from the previous account to a new one or to a manager’s account.

To do this, please follow the steps below in the Adobe Admin Console:
Navigate to Admin Console > Storage > Inactive Users
Select the user whose email was changed

Choose “Transfer content now” and specify the new or manager’s email address

You can find detailed instructions in the following documentation:
https://adobe.ly/408hGyv

Please note that this action must be performed by your organization’s Adobe administrator. If you are unsure who your administrator is, you can identify and contact them using the guidance in this article:
https://adobe.ly/3Tx5KCK

Additionally, if the user still has access to the old account or can temporarily regain access, files can be manually or automatically transferred to the new account using Adobe’s migration tools. More information is available here:
https://adobe.ly/4lno0e3

We hope this information helps. Please let us know if you need any further assistance.