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Participant
November 7, 2022
Answered

Help to contact someone to help us !

Hello,

We have a problem with our licences since last week. All my team can't work.

It's a problem of invoice. 

We have send a message to M. O'Connell to find a solution but at the moment, we haven't any news.

Please help us to contact him or to find a solution !

I can't believe that Adobe doesn't help us more...

Frank

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defaultzps2i9qqccuxCorrect answer
Participant
November 15, 2022

generally email is not answered.  were you specifically told to use email?


Hello,

Finally, we have had a message from the accounter to solve or problem.

Thank you.

9 replies

kglad
Community Expert
Community Expert
November 7, 2022

open the support tab on your admin console > start chat or start case or request expert session.

 

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

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Participant
November 7, 2022

We have already do that and we have to wait a answer of M. O'Connell or someone on the same service to solve this problem.

But no new and now, we can't work.

Juste crazy. 😞

 

 

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kglad
Community Expert
Community Expert
November 7, 2022

did you start a chat?

 

or did you request a session?

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