Help: Unable to Reassign Shared Device Licenses from Broken PCs

Question

I have 10 shared device licenses assigned to computers. However, some of the computers broke down over a month ago without being signed out, and the licenses are still tied to those machines. As a result, new computers cannot log in. What can I do to resolve this issue? Thanks

Bani Verma · Accepted Answer

Hi @Elvis37082719imna,

Sorry to hear you are having trouble managing your Shared device licenses.

As you mentioned, some of the machines broke down, and you no longer have access to them. To recover a license from an inoperable machine, you'll need to reset the licenses of all machines in that product profile.

Caution:

The following procedure resets the licenses of all machines in a product profile. Adobe recommends saving any unsaved work on all machines in this profile. Also, if any long-running processes are running on any of the machines in this profile, ensure that you either stop them or let them complete before proceeding.

For more details, please refer to the following help document: https://adobe.ly/40HNESR

Let us know if this helps, or feel free to reach out if you have any more queries.

Thanks,
^BS

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